Consumer Loan Operations Department Manager
About The Position
The Consumer Loan Operations Department Manager is responsible for leading the credit union's consumer lending operations across consumer loans, HELOCs, credit cards, indirect lending, and future digital lending channels, while providing leadership and development for direct managers and staff. In this role, you will oversee operational performance, partner relationships, process improvement, compliance, and strategic initiatives that support loan growth, portfolio quality, and member experience. You'll work closely with leaders across the organization to enhance operational effectiveness, implement technology and automation solutions, and build scalable processes that support the credit union's long-term objectives.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- 5+ years of progressive experience in consumer lending, loan operations, lending administration, collections operations, or related financial services functions.
- 2+ years of leadership, supervisory, or management experience.
- NMLS registration.
Nice To Haves
- Financial institution lending operations experience.
- Experience managing consumer lending teams and managers.
- Experience with consumer loans, HELOCs, credit cards, and indirect lending program guidelines and procedures.
- Experience with LOS, automation, and digital lending platforms.
- Experience leading process improvement and operational transformation initiatives.
Responsibilities
- Lead consumer lending operations across all lending channels.
- Develop and execute operational strategies supporting growth and member experience.
- Lead, coach, and develop managers and staff.
- Drive process improvement, automation, and operational excellence.
- Monitor performance metrics and implement continuous improvement initiatives.
- Ensure regulatory compliance, risk management, and sound operational controls.
Benefits
- Competitive pay
- Merit increases
- Incentives
- 100% coverage for medical premiums for full-time employees
- 100% coverage for dental premiums for full-time employees
- 50% coverage towards family members' medical and dental premiums
- Pre-tax deductions for Flexible Spending Plan
- 13 paid holidays
- Election Day off
- Up to 2 full days off for Community Service
- Increase in PTO accrual with every year employed
- 401(k) plan
- Up to 10% employer contributions to 401(k)
- 6% employer match to 401(k)
- Profit sharing after first year
- 100% bus pass reimbursement
- Up to $100 subsidy towards parking
- Pre-Tax deductions for transportation
- Access to wellness fairs
- Access to flu shot clinics
- Access to on-site fitness centers
- Flexible spending plans
- Credit union discounts
- Life insurance
- Accident insurance
- Disability insurance
- In-person training programs
- Online training programs
- Workshops
- Career development assistance
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
