Consumer Lending Underwriting & Credit Supervisor

VyStar Credit Union•Jacksonville, FL

23h•Onsite

About The Position

This role's primary function is to provide operational management and mentoring to our consumer credit underwriters. The Consumer Lending Underwriter & Credit Supervisor leverages extensive underwriting experience and strong analytical judgment to ensure the credit portfolio aligns with the organization’s established risk tolerances. These efforts must ensure a seamless and efficient member experience through omni-channel delivery to include digital, mobile, branch, and the call center. Quality loan decisions must be made while maximizing loan growth, net interest income objectives, member growth, portfolio performance, and market share. Their analytical ability must also be used effectively to interpret data and results through reporting based on our automated lending platform that incorporate Artificial Intelligence (AI) and Data Analytics partnerships to include 2020 Analytics, Zest Finance, Open Lending, etc. The incumbent is also responsible for the consumer lending portfolio performance of $2+ billion and to ensure that credit losses and delinquency ratios are maintained within defined thresholds. Incumbents are responsible for managing a minimum of nine (9) loan officers and for fostering, building, and maintaining excellent department relations throughout the organization, for creating and routinely demonstrating and exhibiting exemplary behaviors and actions that promote and encourage a positive work environment. This includes creating a culture where innovation in process improvements is encouraged and where each employee is individually and collectively responsible for reaching department and corporate goals.

Requirements

A bachelor’s degree in business or related field is required.
A minimum of five years loan origination experience and five years lending authority in a financial institution is required.
An additional five years of lending experience may be substituted in lieu of the bachelor’s degree.
Experience leading a team and managing to achieve business plan results.
Extensive knowledge of Microsoft Word, Excel, PowerPoint.
Applicants must exhibit positive, well developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, possess a strong ability to multitask and prioritize work in a fast-paced environment, and have a proven ability to work with others.
Must have a professional conduct, appearance and be self-motivated.
Internal candidates must be achieving individual charge-off and delinquency goals as determined by VyStar Management.

Nice To Haves

CMS Supervisor, Verint scheduling software, SmartCollector, APPRO, FSBA, Report Portal, Evolve, Avaya ACD, Message Manager, Strohl/PlaNet system, Right Fax, Citrix, Eport, Smart Writer, ADD, CRIF Select, Check Image Viewer and Verint Quality Monitoring and SharePoint is preferred.
Sales experience in a financial setting is preferred.

Responsibilities

Ensure that the Lending Services teams meet or exceed annual operating plans and goals for loan volume, portfolio growth, net interest income, membership growth, delinquency, and loan loss ratios.
Monitor the activity of the loan portfolio to ensure loan growth, proper credit quality, and the profitability of the portfolio.
Ensure that proper quality control measures are in place to mitigate credit risk and monitors the effectiveness of these measures.
Perform continual trend analysis of monthly lending and collection reports to make necessary adjustments to underwriting practices.
Supervise the day-to-day operations of the Lending Services underwriting business unit.
Review and analyze reports relative to volume and processing times for each Lending Services team to determine staffing levels and effective staffing models.
Prepare and track information for the monthly reports.
Write, revise and/or review any applicable Lending policies, procedures, and team desktop procedures to remain in regulatory compliance.
Use experience and judgment to effectively analyze the impact of regulatory changes and, in conjunction with the Lending Business Analyst, Senior Lending Systems Administrator and ISD, recommends and facilitates the implementation of updates to the Lending System and Core System to ensure regulatory compliance.
Use Verint scheduling software to create and monitor the schedules to ensure adequate coverage for extended hours of operation.
Serve as System Administrator for CMS (Call Management System) call tracking software.
Utilize both to monitor the number of calls received to ensure that service levels are achieved.
Write and conduct employee performance reviews, loan reviews, side-by-sides and provides ongoing coaching and performance feedback.
Create and administer any required disciplinary action plan when underwriters fail to maintain required portfolio performance standards up to and including termination.
Develop, coach, and train credit underwriters through the underwriter loan authority progression steps to include: Underwriter I, Underwriter II and Senior Credit Underwriter loan authority.
Facilitate periodic roundtable training exercises for Underwriters and Quality Assurance Loan Analysts.
Train Sr. Underwriters and Underwriters on the Loan Deferment Team on Consumer TDR policies and procedures and proper use of the collection and record retention platforms utilized in the processing of loan modifications to remain in compliance federal and state regulations.
Serve as backup for the indirect business unit and provides support for the Indirect Underwriters.
Resolve member and dealer issues as required.
Handle confidential material in a highly ethical manner.
Identify critical issues and make judgment calls within policy limits.
Identify and make recommendations for process improvements, increased efficiencies, and quality service delivery to ensure timely loan decisions within service level agreements.
Collaborate with Consumer Lending Credit and Product Innovation Manager in the creation of new products and loan matrices needed to support those new products within the consumer loan origination system.
Participate in coordination of all loan origination and core system testing and implementation of on-going system releases and enhancements.
Ensure all regulatory changes and/or enhancements are tested and implemented within the department and that all personnel receive the training necessary to keep loans within regulatory compliance.
Process and decision all employee consumer loans and workout loans for the credit union.
Assist loan underwriters with complex loan decisions or issues that need to be escalated including loan appeals.
Review and decision loans that are outside of the Sr. Underwriter’s loan authority.
Resolve escalated issues/concerns from the Branch/Call Center Managers, Supervisors, Branch Vice Presidents, and members regarding applications.
Ensure that solutions offered by the deferment team are in the best interest of both the credit union and members and FASB compliant.
Increase the loan portfolio within the lower credit tiers while maintaining fiscal soundness.
Evaluate a member’s loan product needs based on their individual financial situation.
Work with the Human Resource training department in the creation of training for loan originators including compliance and regulatory considerations.
Perform activities and projects as assigned and requested.
Proactively help identify, assess, manage, and report risks within their domain of work.
Maintain vigilance in safeguarding operations while ensuring compliance with regulatory mandates.