Consumer Lending Underwriter

Leaders Credit Union•Jackson, TN

4d•Onsite

About The Position

Leaders Credit Union is hiring a Consumer Lending Underwriter to join their Lending team. This role involves both underwriting consumer loan applications within delegated authority and serving as a system administrator for the Loan Origination System (LOS). The position requires reviewing and evaluating loan documents to ensure compliance with Credit Union lending policies, assessing applicant financial conditions, and making decisions on loan applications. Additionally, the role is responsible for the maintenance, continuous improvement, and administration of the LOS, including user access, workflow configuration, and issue resolution. The underwriter will also stay updated on LOS releases and enhancements, manage automated decisioning logic, recommend policy improvements, and lead User Acceptance Testing. This role acts as the primary point of contact for LOS-related questions and serves as the internal subject-matter expert when interacting with LOS support and vendors.

Requirements

3 to 5 years of similar or related experience.
A bachelor’s degree in business, accounting, economics, or any similar or related field.
Proficiency in Microsoft Suite of Products (Excel, Outlook, Word, etc.).
Must maintain a professional, courteous, and friendly atmosphere for members and co-workers.
Must have very strong communication skills with the ability to explain decisions and reasoning behind those decisions.
Must maintain a working knowledge of the credit union’s loan standards and governmental regulations.

Nice To Haves

Previous experience as a Consumer Lending Underwriter.
Hands-on experience with a Loan Origination System.
Prior system administrator, configuration, or "power user" experience with an LOS.
Comfort with data and reporting tools.
A process-improvement mindset - someone who notices friction in a workflow and proactively brings a solution, not just the problem.

Responsibilities

Reviewing and evaluating loan documents from the branch network to ensure all loans are decisioned in accordance with Credit Union lending policies.
Evaluating earnings and financial condition of applicants to approve, counter, decline, or request additional information for consumer loans.
Reviewing loan documents for completeness and accuracy, and recording loan denials with supporting data.
Maintaining records of approved and denied applications, including notes for any denials or exceptions.
Communicating directly with dealer partners and potential members to facilitate the loan approval process.
Serving as a system administrator for the Loan Origination System (LOS), including daily maintenance, user access and permissions, workflow and queue configuration, template management, and issue resolution in partnership with IT and the LOS vendor.
Staying informed about all LOS releases, enhancements, and product updates, testing new functionality, and providing actionable recommendations to the Director of Consumer Lending.
Maintaining automated decisioning logic and recommending refinements to decision rules, score cuts, stipulations, cross-sell offers, and third-party integrations.
Recommending improvements to underwriting criteria, lending policy execution within the system, and overall loan workflow.
Leading User Acceptance Testing and change management for approved system enhancements, integrations, and new product rollouts.
Acting as the escalation point for LOS questions from underwriters, processors, and branch staff.
Serving as the internal subject-matter expert when working with LOS support and vendor partners.