Consumer Lending Sr Operations Manager

Bank of America•Lake Oswego, OR

1d•$109,600 - $147,500•Hybrid

About The Position

This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions. The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC, Safe Act/Loan Originators and FINRA. The Senior Operations Manager serves as the operational execution partner for Consumer Lending leadership, responsible for driving consistent adherence to regulatory, compliance, and operational risk requirements across an assigned region. This role translates national priorities, key risk indicators (KRIs), and operational initiatives into actionable field execution plans, while providing consultative support to Regional Executives, Lending Specialist Managers, and frontline associates. The Senior Operations Manager leverages data, analytics, and field feedback to identify risk, reduce variability, strengthen operational performance, and ensure sustainable execution excellence.

Requirements

3+ years of mortgage lending experience with specific focus on operations and compliance.
2+ Years experience presenting materials to an executive audience
Demonstrated leadership influence across mid-level market leaders, with the ability to engage and impact senior executives.
Willingness to maintain occasional in-market presence to connect with frontline associates, reinforcing operational expectations, guidelines, and organizational vision.
Active participation as part of the regional leadership team, with responsibility for shaping direction and driving performance across the geography, specifically to operational, regulatory, and risk metrics.
Proven ability to influence in a 360° capacity—across peers, executives, and field personnel—ensuring alignment and execution at all levels of the organization.
Proven willingness and ability to adapt quickly to changing needs on the ground.
Ability to communicate complex topics crisply
Demonstrated ability to take ownership and deliver results.

Nice To Haves

Strong Excel and PowerPoint Experience
Bachelor’s Degree
3-5 Years of Home Lending Support or Execution Experience

Responsibilities

Serve as the primary operations advisor to Regional Executives and market leaders by analyzing operational performance, identifying risks and trends, and driving action plans that improve execution and control effectiveness.
Manage a portfolio of regulatory and compliance-related Key Risk Indicators (KRIs), ensuring ongoing monitoring, remediation, and sustained performance across assigned regions.
Lead operational governance routines, including executive business reviews, manager deep dives, and regional performance discussions, to drive accountability, reduce variability, and improve business outcomes.
Partner with National Operations, Controls, and business leaders to implement new initiatives, operational changes, and risk mitigation strategies, ensuring field readiness, adoption, and long-term sustainment.
Provide real-time operational consultation, coaching, and support to leaders and associates, serving as a trusted resource for operational aptitude, issue resolution, and risk management guidance.
Champion the voice of the field by gathering, analyzing, and escalating associate feedback to influence process improvements, enhance operational efficiency, and strengthen the client and employee experience.
Support performance management, control remediation, onboarding, and urgent risk-related escalations by partnering across leadership teams to ensure timely, consistent, and compliant execution.
Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence
Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.