Bilingual Consumer Lending Sales Specialist - Full Time

Purpose Financial•Banning, CA

22h•Onsite

About The Position

Advance America is seeking a performance-based, hands-on Consumer Lending Sales Specialist to deliver exceptional customer service while achieving individual and branch sales goals. The role requires attention to detail, strong customer service skills, and a focus on sales and customer acquisition. The specialist contributes to branch success by meeting management-defined performance metrics and participating in marketing and collection efforts. All work must comply with applicable federal and state regulations and company policies, procedures, and practices. The position supports customers throughout the loan lifecycle by presenting financial solutions suited to their needs, explaining loan terms and product features, and building lasting relationships. It also supports branch operations through accurate transaction records, cash controls, compliance, and collection activities. The role requires a valid driver's license, insured and reliable transportation, and travel within the division for marketing, staffing, special events, and banking. Schedules may change to meet business needs, and overtime may be required. The job is based at the Banning, California location. Spanish bilingual ability is a plus. Applicants must be at least 18 (19 in Alabama), eligible to work in the United States, and able to complete post-offer screens, including a criminal background check and Motor Vehicle Report. Regular and punctual attendance is required.

Requirements

High school diploma or equivalent required.
Sales and/or customer service experience required, or equivalent experience.
Strong math skills, including the ability to count cash.
Professional verbal communication skills by phone and in person.
Ability to read, write, evaluate, and apply complex and detailed information.
Ability to work alone on occasion and interact professionally with appropriate social skills.
Ability to negotiate payment terms and communicate loan requirements effectively.
Ability to understand and ensure compliance with industry and employee policies, procedures, and laws.
Ability to use computer programs required to process customer transactions.
Ability to follow procedures in the normal course of business.
Ability to develop and maintain business relationships.
Valid driver's license and access to insured, reliable transportation.
Ability to travel within the division for marketing, staffing, special events, and banking responsibilities.
Must be at least 18 years old (19 in Alabama), eligible to work in the USA, and able to successfully complete post-offer screens, including a criminal background check and Motor Vehicle Report.
Regular and punctual attendance is required.
Ability to meet the stated physical requirements, including standing for long periods, occasional sitting, walking, bending, squatting, kneeling, pushing/pulling, reaching, twisting, frequent lifting under 10 pounds and occasional lifting up to 20 pounds, driving, typing, data entry, grasping, transferring items, housekeeping and cleaning, and using office equipment.
Ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division.

Nice To Haves

Spanish bilingual ability is a plus.
Some college preferred.
One year of experience in one or more of sales, retail, banking, or collections preferred.

Responsibilities

Drive customer acquisition through storefront and online channels using sales tools and marketing techniques.
Deliver an exceptional customer experience while managing a growing consumer loan portfolio.
Present financial solutions tailored to customers’ goals and needs.
Build and maintain customer relationships throughout the loan lifecycle.
Educate customers about loan terms, conditions, and product features.
Execute and track community marketing initiatives to generate growth.
Demonstrate company core values and purpose while building trust with customers and staff.
Support branch financial objectives and performance metrics.
Adhere to company policies and applicable state and federal regulations.
Maintain accurate cash controls and security procedures.
Maintain precise customer documentation and transaction records.
Conduct and document collection activities.
Follow Loss Prevention Standards.
Support colleagues and foster a positive team environment to enhance the customer experience.
Participate in branch initiatives and contribute to branch success through teamwork.
Travel within the division for marketing, staffing, special events, and banking responsibilities.
Complete tasks that may include banking, marketing, and providing staffing coverage at branches within the division.