Consumer Lending Operations Analyst

Stanford Federal Credit Union•Palo Alto, CA

1d•$38 - $47

About The Position

The Consumer Lending Operations Analyst is responsible for supporting the operational efficiency and effectiveness of the Consumer Lending department. This role involves the implementation and management of robotic process automations (RPAs), system integrations, and the development of procedures and training materials. The Analyst will collaborate with Consumer Lending Manager and various departments to ensure compliance with lending guidelines and improve overall processes.

Requirements

One year to three years of Consumer Lending or related experience.
Designing, enhancing and delivering RPA solutions.
Delegating tasks to appropriate team members.
Possess versatility and flexibility to successfully serve as a backup to other positions.
Demonstrate time management skills to successfully complete assigned duties.
Ability to read and to interpret lending and system data.
Strong communication skills, both verbal and written

Responsibilities

Analyze and test current processes and systems to determine effectiveness and efficiency.
Troubleshoot and suggest improvements to existing and new processes within Consumer Lending.
Oversee the implementation of new processes and automations, ensuring measurable organizational improvements.
Take ownership of collaborating with the RPA Analyst to create, improve, and audit all existing RPAs. Partner with Lending Systems to ensure that automations in Temenos, Arc OS, and other operating systems are functioning as expected.
Review and generate reports in Temenos to guide and audit RPAs, monitor production, identify trends for process improvement, and present data trends to management to highlight opportunities for enhancement.
Work with vendors to ensure all changes comply with current lending guidelines.
Inform the Consumer Lending team of new automations, system enhancements, and operational rollouts via Knowledge Base Articles and Fact Sheets.

Benefits

100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll reimbursement $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources