Consumer Lending Loan Coordinator

Redwood Credit Union•Napa, CA

23h•Onsite

About The Position

Redwood Credit Union is looking for a Consumer Lending Loan Coordinator, who will provide general assistance and departmental support while providing superior Member service. This role involves managing the loan completion process from approval to funding, maintaining tracking records, and ensuring loan files are complete and meet RCU standards. The coordinator will also identify cross-sell opportunities and propose process improvements.

Requirements

Thorough knowledge in the use of Internet-based loan origination software.
Knowledge of lending principles, practices, rules, regulations, and sales.
Knowledge of compliance requirements.
Ability to communicate effectively both verbally and in writing.
Ability to establish and maintain effective working relationships with a diverse group of people including vendors and other Credit Union team members.
Ability to act independently and confidentially, using discretion and tact.
Ability to analyze situations and recommend workable solutions.
Ability to coordinate a variety of activities simultaneously and prioritize work.
Ability and desire to work in and contribute to a team environment.
Ability to work a rotating schedule which will include working some Saturdays (1 to 2 a month).
Position requires the ability to be a registered and designated Credit Endorsee with the California Department of Insurance.

Nice To Haves

Combination of education and experience equivalent to a high school diploma, Credit Union/Banking industry or closely related field.

Responsibilities

Provide exceptional service to all Members, officials, internal team members, and service providers.
Provide general assistance and departmental support in completing tasks or projects.
Provide phone coverage for the department at all times.
Communicate with Members regarding their loan status and request documentation needed to close the loan.
Compose and type letters, memos, and reports for staff and Members.
Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance.
Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards.
Assist Direct lending with loan queues and funding when needed.
Assist Indirect lending with loan packages and funding when needed.
Manage the loan completion process with Member from approval to funding.
Maintain tracking records in Symitar and file Uniform Commercial Code (UCC) filing on specific loan types.
Follow up with Members, dealers, or vendors for any documentation needed for funding.
Assist funders to ensure loan files are complete prior to internal and/or external audit requests.
Ensure confidentiality and safeguard sensitive Member financial information.
Evaluate pipeline to ensure loan files are closed within set RCU standards and that production goals are met.
Identify cross sell opportunities that will benefit Member.
Report daily any problems or concerns with specific loan files.
Propose new or improved processes that will improve current processing structure.
Review and complete daily lending reports.

Benefits

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement – Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
0.75% discount off RCU standard collateral auto loans
1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!