Consumer Lending Associate

Mariner Finance•Harvey, LA

1d•$18 - $21•Onsite

About The Position

Join Mariner Finance! In This Role, You Will: Support branch operations by learning functions of consumer finance and demonstrating proficiency by meeting or exceeding your individual sales and delinquency targets/goals. You will primarily support sales and collections efforts of the branch through respectful, compassionate, and efficient customer service. Prepare to take on increasing responsibilities as you grow in this role and continue growing your career with Mariner Finance!

Requirements

Minimum of two (2) years of experience in a customer service or sales position.
High school diploma or equivalent.
Reliable transportation required.
Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
Ability to complete essential duties/functions in a timely, accurate manner.
Demonstrated problem-solving skills and interpersonal skills in demanding situations.
Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

Cash Handling, selling and/or collecting experience.
Some college coursework.
Bilingual fluency in Spanish/English.
One (1) year experience as an Account Representative I for Mariner Finance, LLC or any affiliate or subsidiary, or one (1) year of experience in the Consumer Lending and/or Financial Services industry, with consistent demonstrated achievement of assigned KPIs.
Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.

Responsibilities

Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
Processes credit loan applications. Analyzes credit & financial information for current and potential customers.
Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
Maintains a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.