Consumer Indirect Lending Operations Product Specialist - Product Cancellation

Truist • Richmond, VA

16d • Onsite

About The Position

This position has primary responsibility for performing routine and non-routine operational duties in support of Consumer Indirect Lending. This may include document verification, product cancellation and post-closing. May also be responsible for compliance, data entry, record keeping, research, client service, and/or account reconciliation. Requires in-depth knowledge of consumer lending and related products. will work 5 days onsite, to be filled only at posted location

Requirements

• Strong organizational skills and the ability to handle multiple tasks under tight time constraints
• Proficiency in reviewing loan documentation and product contracts
• Intermediate consumer lending knowledge
• Knowledge of consumer loan systems
• Knowledge of basic accounting principles
• Post-Secondary education, or equivalent work experience
• Prior experience or knowledge of consumer indirect lending regulatory requirements or related lending experience.
• 4 years of experience in credit operations, loan consultation, or administration
• 4 Demonstrated effective verbal and written communication skills for the purpose of explaining the loan process, exceptions and associated documentation to internal, external clients

Nice To Haves

• Bachelor’s degree or equivalent work experience
• Experience in lending components including documentation, approvals, exceptions and administration
• Microsoft Office (Excel, Word and PowerPoint)

Responsibilities

• Maintain a working knowledge of established departmental policies and procedures, system applications, and corporate bank policies as they pertain to job assignments.
• Work assigned tasks in priority as established by leadership.
• Respond in a timely manner and effectively process basic to moderate requests, inquiries, and proposals received from both external and internal clients. Escalate unresolved issues as needed to leadership for guidance and resolution.
• Document and communicate efforts accordingly with third parties and leadership.
• Review assigned reports and work queues to provide optimal client service and reduce risk exposure.
• Research, resolve, and document inquiries based on working knowledge of various third party vendors.
• Follow-up with clients, dealerships, providers, and other third parties to ensure product cancellations and refunds are received and processed in a timely manner.
• Ensure settlement proposals are in compliance with established policies and procedures.
• Review and map rebates received on a daily basis.
• Use multiple systems, recording information, importing/entering data, and maintaining records using considerable knowledge of department policy and procedures.
• Interacts professionally with dealers, clients, and other vendors to obtain missing or invalid information and documentation; obtains and reviews documentation for accuracy.
• Resolve complex client issues using multiple resources and records.
• Prepare and distribute specialized and/or complex documents.
• Researches, reviews, and reconciles GL account reports in a timely manner limiting the amount of loss.
• Processes the appropriate GL transactions when necessary.
• Deposit and process checks in a timely manner to adhere to compliance policies.
• Considered a subject matter expert on operational issues related to process or function. Acts as escalation point for less experienced specialists for complex issues or transactions, providing training and support as needed.
• Optimize efficiency by interpreting operating policies and procedures, identifying opportunities for process enhancements, and recommending changes to supervisor or manager.
• Assist with training and ongoing coaching of less experienced document control specialists, provide input to management on staff performance.
• Act as an advisor to less experienced team members when handling more difficult accounts and client calls.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees