Consumer Lending Operations Support Specialist

BLACK HILLS FEDERAL CREDIT UNION•Rapid City, SD

1d•Hybrid

About The Position

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members. At BHFCU, we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths. General Purpose: Responsible for delivering critical lending operations processes surrounding loan administration, procedure management and servicing activities.

Requirements

A working knowledge of general laws, regulations, and lending industry standards.
An understanding of general ledger accounts, including recording and reconciliation.
A comprehensive knowledge lending products, services and insurance offerings. This includes features, benefits and how they are processed upon filing.
An advanced working knowledge of organization's policies/procedures and credit union's service philosophy.
Working knowledge of credit union's in-house lending computer systems, host and vendor systems.
Vision: A sighted person to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork.
Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
Manual Dexterity: Ability to perform necessary computer-related input.
Physical Mobility: Limited mobility required.
Requires the ability to work flexible hours.
To understand and follow complex written and oral instructions and disseminate that knowledge in a clear and understandable manner.
Meet procedural and quality control deadlines consistently while managing multiple priorities in a fast-paced environment.
To interact positively and professionally with co-workers, management, and the public.
To maintain a positive and professional demeanor during time of high volume and pressure.
To prepare and maintain confidential records and reports.
To produce a high volume of work in a timely manner with accuracy and quality.
The ability to prioritize work and multitask.
To identify and analyze out of balance situations, statistics and financial data, gather, assemble, correlate, and interpret facts and develop solutions.
The ability to manage stressful/high pressure situations with professionalism.
Communicates in a calm, clear, and directional manner for resolution focused results.
Demonstrates personal initiative and foresight for career progression and development.
The ability to engage team members in a positive and productive manner through training and situational coaching.
Education: An associates degree in a relevant field, with a strong foundation in mathematics, writing, and reasoning skills.
One or more years of experience in a related field.
OR 3 or more years of relevant experience in lieu of formal education, provided the candidate has held equivalent responsibilities.
Formal training should be complemented by ongoing professional development.

Responsibilities

Develop, write, and maintain consumer lending procedures for all functions, from application entry and decisioning through post-funding.
Ensure procedures are clear, accessible, and consistent.
Oversee the administration of credit insurance, ancillary products, guaranteed asset protection, mechanical breakdown protection, and other insurance-related products and services.
Manage the posting of, addition of, removal of insurance payments or products.
Accurately record and reconcile incoming funds from providers to ensure timely processing and distribution of claims.
Ensure that claims, cancellations, and refunds are processed accurately and efficiently.
Implement processes that help minimize errors and enhance processing.
Oversee the reconciliation of the department’s general ledger, ensure financial transactions are accurately recorded and balanced.
Identify and resolve discrepancies to help maintain correct financial records.
Extract and analyze data from various loan and account reports to perform quality control audits, identify inconsistencies, and confirm adherence to internal procedures and regulatory requirements.
Provide findings monthly, and as requested.
Ensure data accuracy and utilize reports to audit, review, and make sure there is consistency in loan files and processes.
Provide insight and recommendations to manager based on analysis.
Collect sales data from multiple sources, verify its accuracy, and use the information to prepare and distribute monthly reports and billing statements.
Oversee the preparation and distribution of monthly reports.
Ensure reports are accurate, comprehensive, and delivered to all relevant stakeholders in a timely manner.
Conduct thorough audits of credit card products to ensure compliance with quality standards and regulatory requirements.
Support the implementation of legal and regulatory changes by staying informed about updates, coordinating with relevant departments, and documenting changes into processes and procedures.
Maintain in-depth knowledge of current host, lending, and reporting systems.
Utilize this expertise to support system enhancements and troubleshoot issues.
Regularly update the product rate sheet and ensure all staff are promptly informed of changes.
Ensure the correct approval path is followed, and documentation of authorized changes is obtained.
Develop and maintain criteria for advanced review of consumer loan files.
Ensure Quality Control functions are performed at defined intervals and exception responses are obtained and documented.
Partner with Audit, Compliance, and external Examiners to provide loan data, conduct meetings and ensure responses are complete and delivered by deadlines.
Ensure updates of regulatory changes are known and implement necessary adjustments to Quality Control procedures.
Analyze data trends to identify potential issues and recommend areas for improvement.
Support the title processing and equity processing areas, ensuring smooth operations and continuity by stepping in to handle tasks and responsibilities as needed to maintain workflow efficiency.
Perform other duties as assigned.