Consumer Identity & Access Management (CIAM) Engineer I

#REF!•Arlington, TX

10d•Remote

About The Position

This role provides overall CIAM technical Administrator expertise and manages various CIAM environments. The CIAM Engineer I collaborates with stakeholders, Administrators, Engineers, and Architects to develop data integration, migration, and deployment strategies. They participate in Proof of Concepts and technical solutioning, maintaining accountability for technical functionality. This position collaborates with other ITS technical leaders, providing technical and administrative guidance for existing and planned CIAM applications and service delivery, including platforms, middleware, 3rd party services, and databases. The engineer provides overall systems Administrator expertise to relate to and build upon existing environments, supporting the product lifecycle from business discussions through test/deploy as it relates to requirement refinement and technical design of business needs. They conduct defect and root cause analysis, proactively identifying, addressing, and escalating complex solutions or those that compromise supportability and scalability. The role defines metrics and reports on performance indicators and risk factors of the CIAM Platform, ensuring compliance with privacy policies, security audits, and certifications. Additionally, the engineer develops code to support ongoing continuous service delivery and assists in developing CIAM testing strategies related to technical components. The position is part of a fast-paced agile scrum team, participating in the evolution of team best practices, standards, and policies. The role works largely self-directed with guidance from leadership, responds to customer issues in a timely manner, and assists in the installation of release plans. They communicate with customers, project teams, and vendors, escalating issues and risks independently. The engineer monitors work progress, informing team leaders, managers, and customers of project status, problems, obstacles, and workload issues. They provide timely and accurate status reports and enter work time appropriately into ITS application systems. The role requires availability for after-hours incidents, problems, and outages affecting the CIAM platform and may be responsible for other applications as assigned. Integration testing for development and releases is also a key responsibility.

Requirements

Bachelor's Degree Computer Science, Information Technology, Business Administration, or related field of study
4 Years Relevant work experience in lieu of a degree (Required)
2 Years Major application experience in a large-scale user and/or healthcare environment (Preferred)
1 Year Identity and Access Management technologies (Preferred)

Nice To Haves

2 Years Major application experience in a large-scale user and/or healthcare environment
1 Year Identity and Access Management technologies

Responsibilities

Accountable to ensure implementations are properly promoted to production environment.
Accountable for the upgrades and processes to ensure high reliability implementation of such upgrades.
Accountable to comply with all THR Security tasks for the platform.
Accountable to prioritize all work appropriately to maintain operational effectiveness and efficiency.
Be available as needed, to support after-hours incidents, problems, outages, etc. that affect the CIAM platform.
Responsible for other applications as assigned.
Integration testing for development and releases.
Provides overall CIAM technical Administrator expertise and managing various CIAM environments.
Collaborating with the stakeholders, Administrators, Engineers, and Architects.
Develops data integration, migration, and deployment strategies.
Participates in Proof of Concepts and technical solutioning.
Maintains accountability for technical functionality.
Collaborates with other ITS technical leaders and provides technical and administrative guidance for various existing and planned CIAM applications and service delivery including platforms, middleware, 3rd party services, and databases.
Provides overall systems Administrator expertise to relate to and build upon existing environments.
Supports product lifecycle from business discussions through test/deploy as it relates to requirement refinement and technical design of business needs.
Conducts defect and root cause analysis.
Proactively identifies, addresses, and escalates (if needed) when solutions are overly- complex or will compromise supportability and scalability.
Defines metrics and reports on performance indicators and risk factors of our CIAM Platform
Ensures compliance with privacy policies, security audits, and certifications and enforces these controls.
Develops code to support ongoing continuous service delivery.
Assists in developing CIAM testing strategies related to the technical components.
Participates in a fast-paced agile scrum team.
Participates in the evolution of team best practices, standards and policies.
Works largely self-directed, with only guidance from leadership.
Responds to customer issues in a timely manner.
Assists in the installation of release plans, as needed.
Assists in communications with customers, project team and vendors in a timely manner and escalates issues and risks independently.
Monitors work progress, informing team leaders, team managers and/or customers of project status, problems or obstacles and workload issues in a timely manner.
Provides timely and accurate status reports.
Enters work time appropriately and on time into the ITS application systems.