FT Consumer Directed Services Support Specialist

Addus HomeCare•Rolla, MO

10d•Hybrid

About The Position

The CDS Support Specialist is responsible for supporting the CDS (Consumer Directed Services) program with Addus Home Care. This program supports people in the community by allowing them to age in place and receive the care they need to stay happy and healthy at home. The role involves monitoring and maintaining monthly supervisory call lists, scheduling intakes and annual home visits, managing time effectively to ensure timely completion of these tasks, and ensuring compliance with paperwork guidelines and regulatory requirements. The specialist will maintain professionalism while assisting with consumer or Personal Assistant crises, accurately documenting and reporting information, and communicating with individuals and families to promote Consumer Directed Program regulations. They will also communicate regularly with the agency's CDS Department, attend interdepartmental meetings and conferences, and maintain a high degree of confidentiality. Consistent attendance and flexibility are expected, along with adherence to Medicare, Medicaid, and HIPAA regulations.

Requirements

High School diploma
Proficient in Microsoft Office programs; Word, Excel, PowerPoint
Excellent oral and written communication skills
Ability to multi-task under tight deadline
Strong communication skills and interpersonal skills
Valid driver’s license and proof of insurance is required
Expected to travel to client homes to complete paperwork and annual on-site visits within provided territory

Nice To Haves

Some college preferred
Familiarity with home and community-based services and regulations, preferred; ability to quickly learn and retain information on programs

Responsibilities

Monitors and maintain monthly supervisory call lists
Schedules intakes and annual home visits for participants of the CDS program
Manages time well to ensure new participant intakes, monthly calls, and annual visits are performed timely
Complies with paperwork guidelines, completing and submitting accurate documentation timely to facilitate compliance with regulatory requirements
Maintains professionalism while assisting with consumer and/or Personal assistant crises or incidents.
Accurately document and report information in a timely manner to management and/or Quality Assurance to inform them about program services and assess the individuals’ needs to make appropriate program recommendations
Maintains communication with individuals and families in accordance with and to promote Consumer Directed Program regulations, Quality Assurance, Corporate Compliance, and the Code of Conduct.
Communicates regularly with the agency’s CDS Department to ensure accurate representation of department operations
Attend and participate in interdepartmental meetings, meetings with funding representatives, and out-of-town networking conferences
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Performs other duties as assigned