Consumer Direct Loan Officer
CrossCountry Mortgage, LLC•Scottsdale, AZ
•Onsite
About The Position
The Consumer Direct Loan Officer is responsible for originating mortgage loans through a robust pipeline of inbound leads while delivering an exceptional customer experience. This role is ideal for a sales professional who wants to elevate their consumer direct lending expertise in a dynamic, performance-oriented environment. The Consumer Direct Loan Officer receives ongoing coaching, call reviews, and professional development opportunities designed to enhance sales effectiveness, maximize production, and support long-term career growth.
Requirements
- Active NMLS license or eligibility for licensure.
- 2+ years of mortgage loan origination experience.
- Experience converting inbound opportunities into funded loans.
- Experience in a consumer direct or call center mortgage lending environment.
- Skilled at applying feedback to enhance performance and achieve business objectives.
- Excellent consultative sales, objection-handling, and relationship-building skills.
- Excellent communication skills.
Responsibilities
- Respond to inbound and outbound inquiries from prospective borrowers.
- Educate customers on available loan products, interest rates, terms, and financing options.
- Assess applicants' financial situations, credit history, income, assets, and borrowing needs.
- Recommend loan solutions that align with customer goals and qualification requirements.
- Guide customers through the loan application process from initial contact through closing.
- Collect, review, and verify required documentation, including income, employment, and asset information.
- Maintain regular communication with borrowers regarding application status and outstanding requirements.
- Partner with loan processors, underwriters, and closing teams to facilitate loan approvals and closings.
- Ensure compliance with federal, state, and company lending regulations, policies, and procedures.
- Convert qualified leads to funded loans by providing a consultative and customer-focused sales experience.
- Manage a pipeline of mortgage loan applications and drive loans efficiently through the origination process.
- Meet or exceed individual production, conversion, and customer satisfaction goals.
Benefits
- Medical, dental, and vision insurance.
- 401(k).
- Paid time off.
- Company-provided short-term disability.
- Employee assistance program.
- Wellness program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
