Consumer Consultant (Sales Experience & Execution) - Remote

KeyBank•East Honolulu, HI

4d•Remote

About The Position

This role focuses on strategic business enablement and execution, translating business strategy into well-coordinated, actionable initiatives that support client acquisition, deepening, and retention efforts. The Consumer Consultant partners closely with internal stakeholders, field leaders, and support partners to plan, coordinate, and drive initiatives from concept through implementation. The Consumer Consultant is responsible for capacity planning, project planning, communication readiness, and operational execution, ensuring initiatives are delivered on time, aligned with strategic priorities, and supported by clear, consistent materials and processes. This role regularly presents recommendations, updates, and execution progress to senior and executive leadership.

Requirements

Bachelor’s Degree in business or related field and/or equivalent work experience
Minimum of 7 years’ experience in financial services
Demonstrated project management leadership experience organizing, planning, and executing multi-functional initiatives from vision through implementation
Strong process management, planning, and organizational skills
Demonstrated ability to communicate complex concepts clearly to business partners, field teams, and senior leaders
Superior teamwork and interpersonal skills with the ability to influence across all management levels
Proven ability to partner effectively with geographically diverse teams and support partners
Strong knowledge of financial products (e.g., deposit, credit, and investment products)
Experience with collaboration and content platforms such as SharePoint, including editing, formatting, and site organization
High attention to detail with strong editing and communication-quality standards

Nice To Haves

Business Acumen: Strong understanding of business partner strategies and operational priorities
Ability to translate strategy into executable plans and enablement activities
Communication: Strong written and verbal communication skills
Ability to organize information into clear, concise, and consistent formats
Ability to deliver executive-ready messaging and field-ready communications
Demonstrated strength in editing, formatting, and designing materials to support strategic enablement
Leadership: Able to work independently under general direction and supervision
Takes ownership of outcomes and drives execution with accountability
Partnering / Influencing: Builds strong working relationships across functions
Effectively influences without direct authority
Critical Thinking / Problem Solving: Identifies execution challenges and operational risks
Knows when and how to escalate issues appropriately
Provides practical solutions to improve delivery and alignment
Process Management: Understands how to organize work, people, and workflows efficiently
Identifies opportunities to streamline processes and improve scalability
Effectively manages capacity and resource utilization across initiatives
Planning: Accurately scopes effort, timelines, and resource needs
Breaks work into structured plans with clear milestones and ownership
Anticipates risks and adjusts plans as needed
Coordinates multiple projects to ensure readiness, alignment, and on-time delivery

Responsibilities

Partners with business leaders and support teams to enable strategic initiatives through effective planning, coordination, and execution
Develops and drives operational and project plans aligned to business strategies and priorities
Leads and coordinates peer activity across consumer initiatives related to acquisition, deepening relationships, retention, field support, and innovation
Manages capacity planning across multiple initiatives to ensure resources are aligned to priorities and delivery commitments
Coordinates project timelines, dependencies, milestones, and deliverables across cross-functional teams
Recommends opportunities to improve execution effectiveness, scalability, and alignment across client segments
Manages tracking and communication of progress against business goals, risks, and deliverables
Keeps regular contact with field advocates to ensure readiness, alignment, and awareness
Ensures initiatives are executed according to on-time and quality delivery standards
Coordinates client treatment scenarios as needed to support initiative execution
Reviews progress, decisions, risks, and exceptions with senior management
Drives execution excellence by effectively managing priorities, pace, scope, quality, cost, and risk
Edits, designs, and formats initiative materials to ensure professional, executive-ready and field-ready communications
Owns or supports SharePoint site design, structure, formatting, and content maintenance to support initiative communications, documentation, and collaboration
Ensures communication materials are clear, consistent, accessible, and operationally ready ahead of launches

Benefits

Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].
KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you.
Working here means sharing our purpose to help our clients, colleagues, and communities thrive.
You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career.
For 200 years, Key has opened doors in our communities. Let us open one for you.