Consumer Compliance Senior Analyst, Complaints
About The Position
Current is a leading consumer fintech platform transforming financial access for everyday Americans with over five million members. We provide access to financial solutions that seamlessly work together to solve the needs of our members and enable all Americans to build better financial futures. Based in NYC, our results-driven environment drives us to build better products, grow faster and empower everyone on our team to have an impact on our business and mission to improve financial outcomes. We are looking for a Consumer Compliance Senior Analyst (Complaints) to join our growing team. You will be an individual contributor, with an immediate focus on the regulatory complaints response process and related reporting. You may also have the opportunity to contribute to special consumer compliance projects as needed.
Requirements
- At least four (4) years of relevant experience.
- Love research; great writer; great with data; fanatically detail-oriented; hold yourself to the highest standards in everything you do; excited to learn new subject matter and new technologies; flexible and collaborative; embrace change; want to be part of a team of high performers that works closely together to excel.
- Looking for an opportunity for professional growth in a role that will allow you to learn our business and collaborate broadly across a dynamic and innovative company.
- Handled customer complaints
- Familiar with consumer finance regulations (such as Reg E and Reg Z) and investigations.
Nice To Haves
- Prior experience in the following will be ideal: You have also worked at a fintech or a bank, or in law or consulting.
Responsibilities
- Analyze communications of dissatisfaction from our customers to identify potential regulatory risk; research individual cases
- Carefully and efficiently draft detailed and accurate formal written responses to customers, bank partners, and regulators
- Work in collaboration with other team members to escalate issues and create actionable reporting
- Pitch in and take on additional projects that may be a departure from prior day-to-day responsibilities.
Benefits
- Competitive salary
- Meaningful equity in the form of stock options
- 401(k) plan
- Discretionary performance bonus program
- Biannual performance reviews
- Medical, Dental and Vision premiums covered at 100% for you and your dependents
- Flexible time off and paid holidays
- Generous parental leave policy
- Commuter benefits
- Fitness benefits
- Healthcare and Dependent care FSA benefit
- Employee Assistance Programs focused on mental health
- Healthcare advocacy program for all employees
- Access to mental health apps
- Team building activities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
