Consumer Complaints Data and Insights Business Control Manager

Bank of America • Tampa, FL

3d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description The Consumer Conduct and Complaints team is seeking an experienced, motivated individual to join our highly performing team as the Consumer Complaint Data and Insights Business Control Manager. As a key member of our team, the candidate will be responsible for performance tracking, reporting, and insights development for strategic initiatives across the organization. This role partners closely with business, reporting, and model teams to translate requirements, analyze large datasets, and generate executive ready insights that inform decision making at the highest levels.

Requirements

• Proven ability to learn quickly, adapt to evolving priorities, and work in a fast paced environment.
• Strong analytical and problem solving skills with experience analyzing large datasets.
• Advanced Excel skills (macros, complex formulas)
• Ability to build Tableau dashboards independently and analyze data within visualizations.
• Background in statistics, analytics, data science, or related quantitative fields strongly preferred.
• Excellent written and verbal communication skills, with the ability to translate complex information into clear, business ready insights.
• Ability to drive collaboration to obtain the goal.

Nice To Haves

• Partners with business leaders to influence priorities, delivery timelines, and execution
• Strong knowledge of Consumer Banking and/or Client Experience
• SQL experience
• Skills Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance
• Enterprise

Responsibilities

• Translate business and project team needs clear, actionable reporting and data requirements for technical and reporting partners. Key partners include FLUs, ECOE, Complaint Governance & Control teams
• Analyze large, complex datasets (e.g., Splunk, SDP) to generate performance insights and identify potential data or model issues.
• Collaborate with business partners to source, validate, and deliver required data inputs.
• Use data to craft executive level narratives, summaries, and recommendations.
• Develop and compile presentations and reporting materials for senior leadership.
• Quickly interpret new data, identify trends, and communicate takeaways to leaders and line of business partners.
• Use Copilot and other tools to clean, manipulate, and analyze data efficiently.
• Support project governance by taking notes, tracking decisions, and documenting key discussions during meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees