Manager, Consumer Insights

NielsenIQ

17h

About The Position

NIQ GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durables manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com . NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Customer Success TEAMS NIQ GFK CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy. Customer Success is NIQ GFK’s key department which is instrumental for the company’s success. Role purpose: So where do you fit here? A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more. You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals. If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses. In your role, you would:

Requirements

Graduate or Post Graduate with atleast 5+ years of experience in data analytics and delivery
Customer Centric mindset
A problem solver with the approach of finding long term solutions to the problems
Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc.
Awareness of market trends and its interdependencies impacting customers
Can stay motivated in a remote set up and can inspire remote team to consistently deliver high quality work
Excellent time management and prioritization skills with a proven track record of delivering projects on time
Engaging presenter
Good at building relationships, internally and with clients
Strong verbal and written communication skills
Experience of working in an analytical environment
Coaching or managerial experience
A positive and creative approach to problem solving
Excellent presentation skills
Capable of leveraging tools such as Microsoft excel and PowerPoint

Responsibilities

Deliver consistent and high-quality actionable insight
Build and maintain strong relationships with senior client stakeholders
Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs
Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.
Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams
Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
Entrusted to deliver flawless research and analytics to our clients.
Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue
Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.