Consumer Complaints Coordinator II

Global Lending Services • Greenville, SC

5d • Onsite

About The Position

The Consumer Complaints Coordinator II is responsible for supporting legal and compliance-related activities, including Consumer Complaint Management functions by investigating and drafting responses to consumer complaints received by GLS.

Requirements

• Minimum of a High School diploma or equivalent required
• Excellent interpersonal skills: effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
• Strong verbal and written communication skills
• Ability to effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
• Team player that can adapt in a fast-pace and changing environment
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Commitment to exemplifying the organizational core values and key competencies

Nice To Haves

• Auto finance industry experience preferred

Responsibilities

• Intake, review, research, and respond to written and verbal complaints, escalating issues to management as necessary
• Timely and thoroughly investigate consumer complaints, including conduct review of account records, interacting with appropriate operational associates and managers, reviewing and summarizing consumer phone calls, etc.
• Timely and accurately prepare thorough complaint assessment reports and written responses to consumer complaints for review by management
• Escalate issues to management as appropriate, making recommendations for actions to be taken
• Track and communicate findings from all reviews to management
• Support the licensing and state examination processes, including but not limited to gathering documents and filing routine state registration items
• Assist with other Legal & Compliance team deliverables and special projects as needed
• Maintain electronic records and files that support work performed, results and outcomes
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other members of management and associates
• Perform additional assignments as required by the needs of the company or as directed by management

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED