Consumer Communications Manager

Substack•New York, NY

2d•$115,000 - $130,000

About The Position

Substack is building a new economic engine for culture, giving the brightest, most interesting, and most creative people on the internet the power of their own publishing platform. Substack empowers independent writers, artists, videographers, podcasters, and creators of all types to create, share, and make a living off their work through subscriptions, while offering them creative freedom, ownership, and a direct connection to their audiences. As Substack’s Consumer Communications Manager, you will help bring creator stories to life, support events and brand moments, and strengthen our presence across consumer media. This role is a great fit for someone who enjoys hands-on work, thrives in fast-paced environments, and builds positive, thoughtful relationships with creators, press, and internal partners. This position will join the Communications team and report directly to the Communications Lead.

Requirements

4-6 years of experience in PR or Communications.
Excellent written, verbal, and diplomatic skills, with sharp attention to detail.
Strong media relations experience with a network across consumer outlets, and comfort pitching and shaping stories with journalists and producers.
Curiosity about cultural and media trends, and comfort working with data to develop stronger, more compelling narratives.
Strong organizational skills, with the ability to manage multiple projects under tight deadlines.
A resourceful and adaptable mindset, capable of executing projects independently while collaborating effectively with teams.
Willing to collaborate with any writer or creator on the platform regardless of their views.
Ambitious self-starter, open-minded, with a high sense of initiative and urgency.
Based in the New York City area.

Responsibilities

Support creator announcements, launches, and cultural moments across earned, social, and editorial channels.
Develop press materials and support interviews, events, and press moments by preparing spokespeople, coordinating logistics, and pitching select opportunities.
Surface timely opportunities to highlight writers and creators in priority categories while developing longer lead storylines.
Partner with the communications, editorial, partnerships, and events teams to elevate the Substack brand and introduce the platform to new audiences.
Maintain organized internal trackers to keep teams aligned on launches, events, and press opportunities, and share relevant consumer communications updates and insights across the company.