Consumer Coach - Small Business - 1st Shift - Phoenix

Bank of America•Phoenix, AZ

2d•Onsite

About The Position

This job is responsible for assisting and guiding employees with moderately complex research and analysis. Key responsibilities include working closely with employees to identify strengths and opportunities for improvement, building proficiency, and acting as a subject matter expert resource for teammates. Job expectations include providing targeted coaching and administering training to help enhance skills and progression towards achieving goals. May also handle client calls.

Requirements

Coaching
Mentoring
Oral Communications
Problem Solving
Quality Assurance
Active Listening
Analytical Thinking
Attention to Detail
Collaboration
Risk Management
Adaptability
Customer and Client Focus
Influence
Relationship Building
Result Orientation

Responsibilities

Works individually and in small groups with frontline employees to build their professional proficiency beyond standard skills acquired during training
Prepares, coaches, and reinforces desired team behaviors in partnership with team managers to support proficiency and retention of new-to-role employees
Identifies and assesses improvements in employee development and increases speed to proficiency and consistency in demonstrating and performing the desired skills
Owns and resolves escalated customer calls
Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls