Consumer Care Specialist
About The Position
FYZICAL is seeking individuals who are excited about the challenge of pushing themselves and their clients beyond expectations. We are a high-energy team that treats clients with dignity and empathy, working hard to improve lives through physical therapy. Our state-of-the-art facilities feature advanced technology for accelerated recovery and pain relief. Our people are our greatest asset, and we hire individuals who are professional and embrace advances in research, technology, science, and healthcare. In exchange, our teams enjoy a superb working environment and unique possibilities for personal and professional growth. FYZICAL is the fastest-growing physical therapy company in America, setting a new benchmark for the highest level of care with locations across the country. Our market is exploding with opportunities, from sports medicine and orthopedics to vestibular and balance retraining. We offer state-of-the-art equipment and our rapid growth continually creates leadership opportunities. Be a part of changing people's lives for the better.
Requirements
- Ability to proactively and independently handle complex scheduling to maximize therapists' productivity
- Experience and comfort with utilizing a variety of computer applications including, but not limited to email, Excel and patient scheduling system
- Ability to multitask to juggle between incoming phone calls, assisting patients in the lobby and making outgoing phone calls to insurance companies to verify insurance benefits for clients
- Ability to maintain a calm and friendly demeanor with clients, insurance companies and co-workers
Responsibilities
- Greets and directs clients, salespeople and visitors
- Answers the telephone and either responds to inquiry or directs caller to appropriate personnel
- Schedules appointments and enters appointment dates and time into computerized scheduler
- Records when appointments have been filled or canceled
- Tracks referral sources of patients and conversion of referrals into appointments
- Registers new clients with the office by collecting and inputting information into system and updating existing client info as needed
- Contacts client’s insurance company for verification of insurance benefits and to understand requirements needed for coverage of physical therapy visits
- Receives payments for services provided
- Performs other miscellaneous administrative tasks as directed
Benefits
- Competitive hourly rate
- 85% employer-paid health insurance
- 100% employer-paid dental, vision, long-term disability and life insurance
- Supplemental insurance
- 401k match
- Paid time off
- 6 paid holidays
- Bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
