Consumer Care Call Agent

Caleres • Saint Louis, MO

1d • $15

About The Position

What you'll be doing! Professional engagement: Handle a high volume of incoming calls promptly and professionally while providing a warm and friendly greeting to callers, identifying yourself and the companyProvide resolution: Identify and prioritize urgent or escalated issues, ensuring prompt resolutionExceptional service: Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account informationDocumentation and system updates: Accurately and thoroughly document customer interactions and transactions in the CRM systemAdherence excellence: Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service

Requirements

• High School Diploma or equivalent years of experience preferred
• 1-2 years of customer service, call center or retail experience preferred
• Proficient in using computer systems, software applications, and telephone systems required

Responsibilities

• Handle a high volume of incoming calls promptly and professionally
• Provide a warm and friendly greeting to callers, identifying yourself and the company
• Identify and prioritize urgent or escalated issues, ensuring prompt resolution
• Ensure customer satisfaction by delivering exceptional service and exceeding expectations by assisting customers with placing orders, processing payments, or updating account information
• Accurately and thoroughly document customer interactions and transactions in the CRM system
• Follow established call center guidelines, procedures, and scripts to ensure consistency and quality of service

Benefits

• Our Shoe Discounts. No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across our Caleres brands
• Get Paid When You Want. Access your money as you earn it and request your earnings before payday
• Career Development and Learning Opportunities. Sharpen your skills with our Learning Database of 12,000+ courses, LinkedIn Learning, upfront education assistance, and join us for our annual internal learning and networking events
• Benefits that Start Day One. To learn more details about our total rewards including 401k, health benefits and PTO, visit yourcaleres.com
• Relaxed Dress Code. At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!
• Job Training. We offer an extensive 2-week, hands on, training program to ensure you are confident in your new role and set up for success
• Recognizing You. We value the hard work our associates put in and love to reward them with food, fun events, and celebrations
• Site Perks. Conveniently located near bus and metro stations where our building includes dedicated cubicles, Grab and Go Market, and complementary coffee and soda

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees