Call Center Agent
About The Position
Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following:Answering incoming phone calls in a fast paced environment. Resolving Tier 1 level issuesReviewing taxpayer accountsVerifying, gathering and simultaneously updating key informationEducating taxpayers of online resources and current tax policiesSubmitting requests for payment arrangementsDocumenting actions taken into multiple systemsParticipating in all team engagement activitiesMeeting performance expectations
Requirements
- Strong ability to multitask
- Basic use of Microsoft Word, Excel and Google Workspace
- Basic math skills are required - addition, subtraction, multiplication and division.
- Communicate well both in writing and verbally
- Great interpersonal skills
- Retain knowledge easily
- Creative in problem solving
- Goal oriented
- Organized
- Previous two positions should each be at least one consecutive year in a fast-paced call center.
- National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)
- High school diploma or equivalent
- Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day orientation in person.
- Must have the ability to work a flexible schedule as dictated by business needs within our operating hours 7:45am to 5:15pm, Monday through Friday.
- Training is an intensive 3 weeks from 8:30am to 5pm.
- Attendance is critical as learning and applying knowledge is continuous for this role.
- Fully remote position
- Hardwired internet access with sufficient bandwidth to handle applications required for the job duties.
- Candidates must have the ability to transport equipment from office to home (micro desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.
- 100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.
Nice To Haves
- Spanish-speaking
- Experience with participating in process improvement activities
- basic math skills
- history of working in banking.
- Associates Degree or higher
Responsibilities
- Answering incoming phone calls in a fast paced environment.
- Resolving Tier 1 level issues
- Reviewing taxpayer accounts
- Verifying, gathering and simultaneously updating key information
- Educating taxpayers of online resources and current tax policies
- Submitting requests for payment arrangements
- Documenting actions taken into multiple systems
- Participating in all team engagement activities
- Meeting performance expectations
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
