Client Care Specialist / Call Center Agent

Banesco USA

1d • Hybrid

About The Position

Banesco USA is seeking a Client Care Specialist I for our Client Care Center.

Requirements

• Education: High School Diploma or equivalent experience.
• Experience: One (1) year of experience in a customer service role or call center environment.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
• Basic knowledge of related State and Federal banking compliance regulations.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management and prioritizing skills.
• Customer service skills, ensuring satisfaction of both internal and external customers.
• Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank’s policies and procedures.

Responsibilities

• Responsible for inbound calls regarding client inquiries, concerns regarding their account and/or bank products and services ensuring their request are fully satisfied.
• Assist clients with online banking registration, online banking access, reset passwords, and online wires ensuring the customer’s identity is verified through the established process.
• Conduct client call backs maintaining Banesco USA integrity, following procedures to ensure confidentiality information and security.
• Responsible in handling complex issues or inquiries ensuring the request is completed in a timely manner.
• Perform follow-up as needed, (especially on time sensitive issues) assuring we meet set SLA goals.
• Escalate issues to the appropriate parties, when needed.
• Assist with tracking with customer data.
• Serve as Back up answering client emails, online banking (FXIM) messages and assisting customer inquiries or concerns.
• Responsible for completing annual training program assigned.
• Performs other functions and/or duties as assigned.

Benefits

• Competitive base salary.
• PTO
• Hybrid schedule (on-site and remote work)
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, Vision
• 401k
• Life Insurance
• Supplemental Insurances
• Short-Term & Long-Term Disability Benefits
• Free parking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees