Client Services Call Center Agent

TEKsystems•Pittston Township, PA

12h•$19 - $19•Onsite

About The Position

Maintaining industry leading service standards by providing prompt service and one call resolution. Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed. Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company. Most calls will be from current clients who have questions about their policy in regards to: Requested changes or updates to their accounts Grow existing client relationships Saving cancel requests Setting up autopay Timely entry of all inbound leads

Requirements

Call center
Customer service
Microsoft office
Insurance
Salesforce
Problem management
Problem solving
Multitasking
Communication and writing skills
Data entry
Strong computer skills: CRMs, Dual monitors, phone systems
Call Center - 2+ years
High emotional intelligence and patience
Strong problem-solving and multitasking abilities.
Reliable attendance and commitment to quality service.
Comfortable with digital tools and data entry.
Professional demeanor and team-oriented mindset.
Ability to build rapport quickly and handle diverse customer needs.

Responsibilities

Maintaining industry leading service standards by providing prompt service and one call resolution.
Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.
Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.
Requested changes or updates to their accounts
Grow existing client relationships
Saving cancel requests
Setting up autopay
Timely entry of all inbound leads