Consumer Banking Performance Manager

Bank of America • San Jose, CA

3d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Create competitive performance plans to achieve and exceed market objectives. Provide timely feedback to Market Manager on Client Experience and Market strategy opportunities. Analyze and share trends to identify opportunities to deepen client relationships. Improve workforce effectiveness and productivity by applying talent analytics to hiring, resource planning, performance management, and top talent retention. Support focused client relationship care training to improve banker and specialist performance with effective, professional representation of brand and offerings. Gather associate feedback and customer insights on messages, offers, merchandising, and collateral to improve awareness of offerings and elevate the client experience.

Requirements

• Experience managing large geography
• Up to 60% travel required
• Proactively builds trusted relationships with key partners/clients
• Ability to be a change agent and work in a fast-paced environment
• Assess and learn partner’s business, priorities, and challenges followed by execution
• Exercises good judgment and experience to make timely and effective decisions
• Communicates effectively at all levels
• Communicates strategic business plans and tactical goals to team members
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
• Collaborates effectively to build and nurture strong relationships in a matrix environment
• Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives
• Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
• Proficiency in computer skills and professional programs (for example, Microsoft Office)

Nice To Haves

• Undergraduate degree
• Experience managing people
• Experience working in an environment with individual and/or team goals where goals were routinely met or exceeded
• Experience with risk mitigation, operational excellence, and process management

Responsibilities

• Partners daily with financial center teammates to deliver the full suite of advice to help every client navigate their unique life priorities, stressing consistent execution, client management and delivering responsible growth
• Primary partner for Client Experience and Escalation support
• Field visits with market leaders to invest in growth, and development
• Educate and upskill Market Leader relationship engagement, market share/growth, client experience and workforce planning
• Analyze and address data from various sources to drive market share/performance, client experience and financial center performance/execution

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees