PT District Consumer Banker II (Alex Bell)

First Financial Bank • Dayton, OH

2d • $18 - $21 • Onsite

About The Position

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. This role is responsible for performing necessary functions to open accounts and perform maintenance, potentially running a Teller drawer as deemed necessary by management. The Consumer Banker will support client engagement through active calling, client conversations, and follow up, ensuring daily activities align with The First Financial Bank Experience (FFB Experience). This includes partnering with internal constituencies to bring the appropriate level of expertise to the client, ensuring client follow-up calls are conducted in a timely manner, and maintaining all operational and risk management standards. Other duties may be assigned to assist clients with transactions via branch, drive-thru, phone, and email. The role models First Financial's Mission and Values and is responsible for adherence to all compliance and regulatory procedures. The Consumer Banker partners with District Specialists to execute retail strategies, attract, retain, and grow client relationships, fulfill financial needs, and provide a first-class client experience. They function as a client's personal trusted advisor using the First Client Conversation Model, participate in and lead site center huddles and meetings to support sales and service activities, and consistently meet or exceed sales, service, and referral goals. Additionally, the role provides digital assistance and service for clients using the bank's online offerings and stays informed about all bank products, processes, and procedures.

Requirements

• 3-4 years client service experience in a retail environment.
• 3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
• High school diploma or general education degree (GED) is required.
• May obtain notary authorization
• Possesses a strong level of bank product knowledge and solid sales skills.

Responsibilities

• Perform necessary functions necessary to open accounts, perform maintenance.
• Run a Teller drawer as deemed necessary by management
• Support client engagement through active calling, client conversations, and follow up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to: Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• The CB is responsible for adherence to all compliance and regulatory procedures.
• Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a fIRST Class Client Experience.
• Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
• Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.
• Daily travel shall not exceed 60 miles per day
• Travel between banking centers as well as mileage reimbursement above current commute will qualify for business related reimbursement

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
• Incentive Eligibility (All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED