Consumer Banker II (Highlands)

First Financial Bank•Louisville, KY

2d•$18 - $21•Onsite

About The Position

This role involves working with existing and prospective clients to deepen relationships by directly booking business and referring clients to internal partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The Consumer Banker will perform essential functions related to opening accounts and performing maintenance, potentially run a Teller drawer, and support client engagement through active calling and follow-up. Daily activities align with The First Financial Bank Experience (FFB Experience), including partnering with internal teams to provide expertise, ensuring timely client follow-up, and maintaining operational and risk management standards. Other duties may be assigned to assist clients via various channels. The role models First Financial's Mission and Values and is responsible for adherence to all compliance and regulatory procedures. The Consumer Banker partners with District Specialists to execute retail strategies, attract, retain, and grow client relationships, fulfill financial needs, and provide a first-class client experience. They function as a trusted advisor using the First Client Conversation Model, participate in site center huddles and meetings, and consistently meet or exceed sales, service, and referral goals. Additionally, they provide digital assistance for clients using the bank's online offerings and stay informed about all bank products, processes, and procedures.

Requirements

3-4 years client service experience in a retail environment.
3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
High school diploma or general education degree (GED) is required.
May obtain notary authorization.
Possesses a strong level of bank product knowledge and solid sales skills.

Nice To Haves

Associate’s or Bachelor’s degree is preferred and/or an equivalent combination of education and work experience in sales preferred.

Responsibilities

Perform necessary functions to open accounts and perform maintenance.
Run a Teller drawer as deemed necessary by management.
Support client engagement through active calling, client conversations, and follow up.
Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related.
Ensure client follow up calls are conducted in the proper time frame.
Maintain all operational and risk management standards.
Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
Model the way for peers and coworkers aligned with First Financials Mission and Values.
Adhere to all compliance and regulatory procedures.
Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client’s financial needs and provide a fIRST Class Client Experience.
Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex.