Consumer Banker II (Portland Main)

First Financial Bank • Portland, IN

13h • Onsite

About The Position

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. This role involves performing necessary functions to open accounts and perform maintenance, potentially running a Teller drawer as needed. The Consumer Banker supports client engagement through active calling, client conversations, and follow-up, aligning with The First Financial Bank Experience (FFB Experience). This includes partnering with internal constituencies to bring the appropriate level of expertise to the client, ensuring timely client follow-up calls, and maintaining operational and risk management standards. The role also involves assisting clients with transactions via various channels and modeling First Financial's Mission and Values. The Consumer Banker is responsible for adherence to all compliance and regulatory procedures and functions as the client's personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model. Participation and leadership in site center huddles and meetings to support sales and service activities are expected. The role requires consistently meeting or exceeding sales, service, and referral goals through team collaboration and by assisting clients with their financial needs. Providing digital assistance for online banking is also a key function. Staying informed about all bank products, processes, and procedures, especially complex ones, is crucial.

Requirements

• 2-3 years client service experience in a retail environment.
• 2-3 years sales and service experience with previous success in achieving sales and service goals in retail environment.
• High school diploma or general education degree (GED) is required.
• Possesses strong sales skills.
• Responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures.
• Responsible for all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Nice To Haves

• Associate’s degree and/or equivalent work experience in sales is preferred.

Responsibilities

• Perform necessary functions to open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Partner with appropriate internal constituencies to bring the appropriate level of expertise to the client.
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients transact business within the branch, drive-thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
• Stay informed and up to date on all bank products, processes and procedures.

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
• Incentive Eligibility (All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees