Consumer Assistance & Hearings Coordinator - Investigator
About The Position
The Office of Professional & Occupational Regulation seeks qualified applicants for the position of Board Investigator. This position reports directly to the Regulatory Board Manager. This position is responsible for managing consumer complaints and compliance requirements for various licensing boards, including but not limited to, the Maine State Board of Funeral Service, Board of Occupational Therapy Practice, Massage Therapy Program, etc. The primary responsibilities are to investigate consumer complaints and conduct inspections to ensure compliance with various laws and rules governing licensees. This position works under limited supervision and is directly responsible for managing all investigations and inspections, as well as submitting reports to the Regulatory Board Manager and the complaint committee to prepare complaint cases for initial presentation, adjudicatory hearings and/or compliance monitoring activities for b
Requirements
- A six (6) year combination of education and experience in consumer complaints, determining facts, and resolving/recommending resolution to complaints
- Knowledge of and demonstrated experience in: State and Federal laws, rules, and regulations governing assigned boards and programs
- Explain and clarify pertinent laws, rules, regulations, and policies
Nice To Haves
- Applicants who demonstrate highly developed written and oral communication skills.
Responsibilities
- Analyze and investigate allegations of unprofessional and/or incompetence in accordance with the Agency’s complaint process.
- Conduct inspections to ensure compliance with laws and rules of the Board and to file those inspection reports.
- Track, review, and bring appropriate resolution to consumer complaints, inquiries, allegations, and claims.
- Interviews complainants, respondents, and witnesses; may conduct fact-finding in order to gather all facts and information needed to make recommendations on outcome of the case
- Coordinate case reviews with the complaint committee in preparation for Board action.
- Draft Letters of Guidance, Preliminary Denials, and Consent Agreements to resolve complaint cases in coordination with the complaint committee.
- Manage the data compiled in the case management system, track open cases, prepare cases for review and ensure case information is collected and resolution data reported for compiling statistical reports.
- Effectively communicate with staff, state officials and the public at large.
- Conduct research and report results on license practice issues as identified by the Regulatory Board Manager.
Benefits
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
- Retirement Plan – The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.91% for Confidential employees.
- State employees are eligible for an extensive and highly competitive benefits package , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness .
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
