Consulting Veterinarian in Clinical Toxicology, APC Veterinary Staff (Regional Remote)

ASPCA • Champaign, IL

35d • $101,000 - $120,000 • Remote

About The Position

The ASPCA Poison Control Center (APC) is the leading animal poison control call center in the nation, supporting veterinarians and pet owners 24/7 with a proprietary database of over four million cases. The APC is dedicated to protecting and improving animal lives through poison prevention and the publication of new findings. This role manages cases of animals exposed to potentially dangerous substances in a fast-paced, challenging, yet supportive environment. The veterinarian will share expertise with veterinarians, animal owners, and other involved parties, and provide consultation to support staff. The position also involves participation in projects and events to support APC work, further education, and enhance communication within the ASPCA. Career development is supported, with potential eligibility for the American Board of Toxicology and American Board of Veterinary Toxicology exams after three years.

Requirements

• Solid understanding of veterinary clinical medicine and a strong interest in toxicology.
• Veterinarian license credentials required in the state of residence, i.e., DVM, VMD.
• Must obtain State of Illinois veterinary license credential within one year of hire.
• U.S. based and reside within a 350-mile radius of the ASPCA Office in Champaign, IL for the duration of employment, and be available for travel to Champaign, IL.
• Up to 20% travel may be required, as this position requires onsite training and support.
• A remote work agreement is required for this regional remote CVCT position.
• Download speed of at least 30 Mbps, an upload speed of at least 4 Mbps, and a ping/latency less than (or around) 120ms is required for internet connection.
• Ability to handle emergency and/or challenging situations in a compassionate and consistent manner.
• Ability to apply sound reasoning and decision-making.
• Ability to communicate effectively with concerned, emotional, and worried callers.
• Ability to de-escalate and maintain a professional demeanor during difficult or escalated interactions.
• Ability to distinguish different auditory tones.
• Ability to establish and maintain effective and collaborative working relationships with supervisors, co-workers, and the public.
• Ability to remain calm under challenging circumstances.
• Ability to work flexible hours on days, evenings, evenings, weekends and holidays.
• Excellent active listening skills and the ability to quickly develop a rapport with callers.
• Maintain a distraction-free, dedicated work environment.
• Enthusiasm for leading amidst complexity and change.
• Must be able to recover from tough situations quickly and maintain a professional demeanor.
• Must be comfortable being stationary, typing, and working at a desk for 8 or more hours.
• Must be detail oriented.
• Must be proficient in math and dosage calculation comprehension.
• Must be proficient with technology and be able to work with multiple databases and programs simultaneously in a rapid manner.
• Must have knowledge of and experience with PCs, basic office and Windows software, e-mail and Internet searches.
• Must display excellent internal and external customer service skills.
• Must have a strong interest in toxicology.
• Must interact effectively with others and exercise good judgment when dealing with people in sensitive situations.
• Must possess excellent interpersonal, written, and verbal communication skills.
• Strong motivation to provide a high standard of care is essential.
• Ability to exemplify ASPCA’s core values, behavioral competencies, and commitment to diversity, equity, and inclusion.
• English (required)
• Graduate of accredited veterinary college (DVM, VMD) or graduate of foreign veterinary college with ECFVG or PAVE certification, or equivalent.
• Must currently hold veterinary license from any U.S. state.
• Must be eligible for and able to obtain an active Illinois state veterinary license within one year of hire.
• 1 year of clinical experience.

Nice To Haves

• An advanced degree or certification in toxicology or related area is beneficial.
• Emergency facility work experience preferred.
• Veterinary internship experience preferred.
• Spanish (a plus, not required)

Responsibilities

• Professionally manage medical and toxicology cases initiated by telephone, email, and other electronic means from practicing veterinarians, animal owners, and others.
• Obtain complete case histories and provide detailed and accurate diagnostic and treatment recommendations appropriate to the professional level of the caller and based on established APC protocols.
• Enter (type-in) information conveyed during consultations, into the electronic record, in sufficient detail as to provide a clear understanding of what transpired.
• Collect payments as needed with provided software tools.
• Develop appropriate risk and rule out assessments based on the exposure history and clinical findings.
• Provide additional differential diagnoses in those cases where it is determined that the original agent might not be or is not the agent responsible for the clinical findings.
• Provide up-to-date treatment recommendations, including assisting veterinarian callers with critical care procedures including (but not limited to) interpretation of clinical laboratory results, institution of appropriate fluid therapy, establishment of fluid administration rates, and pain management.
• Consult with both on-site and off-site experts in more complicated cases.
• Advise support staff (veterinary technicians and assistants) in the management of cases per established APC protocols and through established veterinary knowledge.
• Maintain quality in the case record and medical proficiency.
• Receive and implement feedback from regular quality assessments by the Quality Assurance Team, the Toxicology Protocol Team, direct manager, and other leaders.
• Achieve efficiency and daily case volume, reaching standardized calls per hour goals as required for specific levels of training tenure.
• Achieve quality and customer service-related goals as defined, exemplifying our core values and behavioral competencies.
• May be assigned to other duties as necessary.
• Actively participate in on-site, off-site, or virtual training, including attendance at weekly veterinarian rounds.
• Develop protocols for the medical library database.
• Publish approved case reports or other educational documents in peer-reviewed and lay journals or other media as requested.
• Contribute to APC blog posts on toxicology related topics.
• Provide staff training lectures and participate in the staff mentorship program.
• Serve as a peer resource by providing shadowing opportunities to new team members and colleagues requiring additional support, as requested by leadership.
• Provide continuing education to the veterinary community through APC webinars and external conferences.

Benefits

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off.
• 401(k) plan with generous employer contributions (match dollar for dollar up to 4% and provide an additional 4% contribution).
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.
• Employment at APC is considered qualifying toxicology work experience for the American Board of Toxicology (ABT) and the American Board of Veterinary Toxicology (ABVT).
• The ASPCA is a qualifying employer for the Public Student Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level