Consulting Systems Engineer

Carrier Access IT•Clive, IA

2d•Onsite

About The Position

The Tier III Engineer is a key position on our technology team that designs, implements, and maintains systems solutions for clients. While working in fast-paced environments, the position’s primary focus is to implement cloud, server, storage, virtualization, and IaaS projects, and interface with clients to help them manage the technical components of those technologies.

Requirements

5+ years of related information systems experience
3+ years work experience with enterprise-level server, storage, virtualization, cloud, or BDR solutions required
Microsoft Hosting Technologies (Microsoft 365, Azure, Entra ID)
Client-facing communication & soft skills to work with management, client IT contacts, and technical vendors on technical issues as they relate to projects or client needs
The ability to create lasting relationships with client technology teams
General Microsoft Windows Server (AD, GPO, DNS, DHCP, IIS)
Application and Desktop Delivery (Citrix, Horizon, Azure Virtual Desktop, RDS)
Server and enterprise-level hardware (Cisco UCS, HPE and Dell, Nutanix)
Storage Solutions (Pure Storage, HPE, Dell, other storage vendors)
Datacenter Virtualization (VMWare, Nutanix, Hyper-V a plus)
Backup/DR Solutions (Rubrik, Veeam, Datto, other BDR solutions)
Identity Management and MFA (Duo, Microsoft, other solutions)
Endpoint Management (Intune, Microsoft Config Manager, endpoint security)
Linux Management
Scripting and automation skills
Entrepreneurial mindset with the understanding of revenue growth as a business driver
Familiarity with enterprise procedures (change control, incident response, business continuity)
Excellent communication & soft skills to work with management, end users and technical vendors on technical issues as they relate to proposals or client needs
High level of self-motivation with a keen attention to detail
Ability to manage multiple priorities and add value under the pressure of time constraints in a fast-paced, collaborative environment
Ability to travel in various capacities, for example but not limited to client sites, training seminars, trade shows and corporate events
Ability to work in an environment which may require sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components, lifting and transporting moderately heavy objects, such as server and network components, computers and peripherals

Nice To Haves

Associates or Bachelor’s degree in related field preferred
Hyper-V a plus
Linux experience a plus
Experience with compliance standards a plus (PCI, SOC, HIPAA)
Basic development, programming, or database administration exposure a plus

Responsibilities

Implement exciting, best-in-class systems technology projects
Provide client assistance by receiving support escalations.
Collaborate with internal and vendor technical resources until a solution is reached
Communicate both big-picture business drivers and technical details throughout projects
Attend vendor training, conferences, webinars, and continuing education to maintain current knowledge of relevant technology and research industry best practices
Gain and maintain certifications in areas of expertise
Advocate positive culture, especially with Tier I and Tier II engineers
Provide feedback to executive and technical teams to participate in functionality roadmap planning
Benchmark, analyze, report on and make recommendations for the improvement and growth of professional and managed services technology infrastructure
Consult with managed services engineers to drive support escalations to resolution
Perform other tasks as needed or requested

Benefits

401(k) with employer match
Eligibility for a quarterly bonus
Paid time off
Volunteer time off
Medical coverage
Dental coverage
Vision coverage
Company-paid life insurance
Company-paid disability insurance
Career development and growth opportunities through mentorship, training, and exposure to diverse projects
Professional development
Tuition support
Wellness resources
Financial resources