Consulting Product Educator
About The Position
The Consulting Product Educator is responsible for driving successful adoption and utilization of SCRI’s clinical research technologies by combining deep product expertise with user-focused training and consultative support. This role serves as a critical bridge between product, IT, and business teams - translating complex systems and workflows into practical, user-friendly guidance. At the P4 level, this individual operates with a high degree of independence, partnering cross-functionally to support digital transformation initiatives, including AI-enabled solutions, and ensuring end users are equipped to effectively apply tools in their day-to-day work. Success in this role is measured by user adoption, workflow optimization, and overall impact on business operations - not just delivery of product capabilities.
Requirements
- 5+ years of relevant experience
- Experience supporting healthcare, life sciences, or clinical research environments required
- Experience delivering training, enablement, or user-facing support required
- Experience supporting digital transformation or AI-enabled initiatives strongly preferred
- Experience working with enterprise clinical systems (CTMS, Veeva, etc.) strongly preferred
- Experience in consultative or stakeholder-facing roles strongly preferred
- Understanding of clinical research operations, workflows, and supporting technologies
- Familiarity with enterprise platforms (e.g., CTMS, Veeva Vault, ServiceNow, SAP) and system integrations
- Knowledge of Agile methodologies, SDLC, and product lifecycle processes
- Awareness of digital transformation initiatives, including AI, automation, and data-driven decision-making
- Knowledge of AI-assisted learning methodologies and adult learning principles.
- Understanding of prompt engineering fundamentals for business users.
- Knowledge of AI-driven content creation, knowledge management, and learning technologies.
- Understanding of AI governance, data privacy, copyright, and responsible AI usage in enterprise environments.
Responsibilities
- Serves as a subject matter expert across clinical research systems, workflows, and integrations
- Partners with product managers, IT, and business stakeholders to understand system capabilities and upcoming enhancements
- Provides consultative guidance to end users and teams on how to effectively leverage tools within real-world workflows
- Supports troubleshooting, issue resolution, and practical application of system functionality
- Designs and delivers engaging training programs (live, virtual, and on-demand) tailored to varied user audiences
- Develops clear and user-friendly enablement materials including job aids, quick reference guides, and documentation
- Facilitates workshops, onboarding sessions, and office hours to support continuous learning and adoption
- Translates complex technical concepts into simple, actionable guidance for non-technical users
- Drives adoption of enterprise platforms and digital solutions, ensuring sustainable usage across business functions
- Identifies gaps in user adoption, workflow inefficiencies, and training opportunities
- Partners with stakeholders to support rollout and enablement of new tools, features, and AI-driven capabilities
- Collects and synthesizes user feedback to inform product improvements and prioritize enhancements
- Collaborates with cross-functional teams (Clinical, Finance, IT, Quality) to align product usage with business goals
- Supports system implementation activities including UAT, configuration validation, and deployment readiness
- Facilitates workshops and working sessions to align workflows, requirements, and user needs
- Contributes to continuous improvement efforts related to training, documentation, and product experience
- Manages multiple priorities and initiatives in a fast-paced environment
- Tracks and reports on adoption metrics, training effectiveness, and user engagement
- Ensures timely completion of deliverables and alignment with project timelines
- Performs other duties as assigned
- Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”
- Completes any training assignments by the due date.
Benefits
- Comprehensive benefits to support physical, mental, and financial well-being
- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
