Consulting Practice Leader - Financial Services

Microsoft•,

8h•$158,400 - $267,000•Remote

About The Position

Microsoft Industry Solutions is seeking a Consulting Practice Leader - Financial Services with a passion for delivering AI First solutions and customer business value. This role requires a proven ability to drive innovation and high-quality service delivery for clients. The ideal candidate will have experience managing a business of $60-100M annually and developing high-performing teams. This position is focused on leading an AI First consulting organization to ensure sustained high-quality delivery and profitability, with an emphasis on customer engagement and time to value. The role involves being part of Microsoft's AI consulting transformation, bringing faster results to clients through AI tooling, and partnering with other Microsoft areas to drive client impact. Responsibilities include business strategy, financial results, customer and operating unit alignment, Delivery Management, customer satisfaction, capacity management, workforce planning, deal proposals, quality pursuits, quality delivery, and executive stakeholder management. The role offers a remote work arrangement with 0 days in-office and requires 25-50% travel to customer sites. Microsoft's mission is to empower every person and organization to achieve more, fostering a culture of growth mindset, innovation, and collaboration with values of respect, integrity, and accountability.

Requirements

Master's Degree AND 7+ years technology-related, business, professional services, consulting, and sales experience OR Bachelor's Degree or Technical University Degree AND 9+ years technology-related, business, professional services, consulting, and sales experience OR equivalent experience.
8+ years experience within Financial Services related to relevant customer/account.
8+ years people management experience, including leading managers of managers in a matrixed environment.
8+ years sales management experience, including large scale, complex customer engagements.
8+ years project management and delivery oversight experience for complex, enterprise customers with Chief Officer (CXO)-level visibility and material impact on the company.

Nice To Haves

Master's Degree AND 10+ years technology-related, business, professional services, consulting, and sales experience OR Bachelor's or Technical University Degree AND 12+ years technology-related, business, professional services, consulting, and sales experience OR equivalent experience.

Responsibilities

Leverage AI within business operations and IT delivery for efficiency and speed to value.
Foster a passion for learning and growing AI skillsets, maintaining a curious mindset towards AI and an interest in transforming existing approaches.
Model Microsoft's culture, values, and leadership principles.
Coach team members by defining objectives and outcomes, enabling success across boundaries, and helping the team adapt and learn.
Care for team members by attracting and retaining great people, understanding individual capabilities and aspirations, and investing in their growth.
Develop, orchestrate, and execute comprehensive Consulting market plans for a mid-size geography, prioritizing team solutions in line with global strategy and enterprise business, using knowledge of the local market and customer business.
Gain alignment of plans from senior leaders and articulate the value proposition for Consulting within the Microsoft partner ecosystem and across Microsoft's various Consulting offerings.
Drive solution, sales planning, and portfolio management that is "on strategy," collecting and providing feedback on portfolio success, and aligning with broader Microsoft portfolio imperatives.
Establish and drive orchestration across Enterprise Operating Units (EOUs) on strategic and top-tier accounts to ensure alignment on account strategy.
Set clear goals for all roles in driving customer adoption across three clouds and establish rhythms across enterprises that facilitate collaboration on strategic, top-tier, and consumption goals.
Grow relationship management across a broad portfolio of top customers (e.g., strategic S500, managed customer list, enterprise customer list) with an integrated and intentional One Enterprise approach to achieve Microsoft strategic priorities.
Establish regular cadence with Chief Officers (CXOs) and potentially work with customer Chief Executive Officers (CEOs).
Drive sales strategy in support of the broader Microsoft strategy and revenue generation, including consumption, support renewals, and sales margins in a solution selling environment.
Monitor pipeline, scope pre-sales, navigate staffing planning/resource reallocation, leverage resources from across the organization to optimize resource efficiency, and use forecasts to regularly review and assess probability of success and cost of sale, identifying areas where help is needed to close deals.
Drive sustainable growth by balancing customer, Microsoft, and team long-term objectives against short-term results.
Provide advice and coaching on how best to leverage and orchestrate company processes, assets, and intellectual property (IP) around strategic digital transformation approaches, high-level deal design and project delivery, and Support services (e.g., Premier, Unified), using skills and past experience.
Leverage industry knowledge and customer insights to inform key parameters for generating customer value.
Participate proactively in established project governance to advocate appropriately for both customer and Microsoft and ensure delivery excellence.
Drive execution of all aspects of the Consulting business through a defined cadence of accountability, defining key quarterly objectives and tracking against them.
Execute through a variety of teams, directly and indirectly, influencing for successful outcomes and adapting and integrating appropriately with broader Microsoft teams to execute effectively.
May create structures in conjunction with segment leaders to facilitate the adaptability needed for success.
Drive execution excellence through rhythm of the business, achieving fundamental goals, optimizing processes, driving tool adoption, and providing guidance, balancing short-term execution and longer-term success, and ensuring compliance with Microsoft policies.
Implement operational processes to drive continuous improvement of team performance (e.g., closed-loop sales campaigns, project quality reviews, root-cause analysis for support issues) using learnings from successes and failures.
Provide inputs into both Regional and Enterprise Consulting business reviews, priority setting, and annual business planning processes for a midsize area.
Manage and align regional and global resources through account planning.
Design and manage all elements of Consulting profit and loss (P&L) to balance resources and achieve all metrics.
Establish and monitor local budgets for a midsize geography to drive revenue targets (e.g., sales revenue, delivery, consumption).
Manage profits and losses (P&Ls) for the Consulting organization, and consider the impact of decisions on the overall subsidiary P&Ls as a member of the Leadership Team.
Ensure optimal deployment of resources (e.g., investing, diverting) throughout the fiscal year.
Influence and impact top-line revenue and company priorities (e.g., Azure Consumed Revenue, Support renewals).
Ensure a positive customer experience from the planning and monitoring phases through the execution phase and support lifecycle, by aligning the right resources at the right time for customers within geographic areas.
Proactively identify opportunities for resource optimization and process improvement, and recommend potential changes.
Identify trends in customer experience across the customer experience lifecycle and elevate them accordingly.
Build organizational and people capability for the future through coaching, engagement, and talent management for a team of direct report leaders, while also leveraging a deep understanding of market trends and customer needs/expectations.
Execute and implement the established capability strategy.
Influence peer Consulting Managements to help accelerate organizational maturity by role modeling capabilities and making best practices available to others.
Develop and advocate a learning culture within the organization and prioritize learning and deepening of capability as key elements of success for every role.
Create and execute a talent agenda in partnership with peer group leaders and Human Resources to facilitate moving talent across organizations to accelerate growth.
Orchestrate across units and ensure appropriate recognition for talent and opportunity creation for the team.
Drive an inclusive environment by engaging all Consulting employees within the assigned geography (e.g., mid-size) regardless of reporting structure.
Create a culture that enables employees to do their best work through cross-functional collaboration and appreciation of diversity.
Champion and implement the diversity and inclusion strategy for the Consulting organization.
Embody Microsoft's culture and values.