Consulting Director, Claims Strategy and Execution

CNA Insurance • Downers Grove, IL

11d • $97,000 - $189,000 • Hybrid

About The Position

CNA is seeking a Consulting Director to lead Claims Strategy and Execution projects and initiatives for their Professional Services and Healthcare segments. This individual contributor role will work across various professional services and healthcare areas, including Architects & Engineers, Accounting, Program & Large Law, Real Estate Professionals, Allied Healthcare Facilities, Aging Services, and Allied Health Providers. The role serves as a claims technical expert responsible for developing and executing strategic projects, trainings, processes, and improvements for Claims lines of business. This individual will consult with Claims leadership to support claims initiatives, create business-driven strategic roadmaps, and drive continuous process improvements. They will act as a subject matter expert for operational changes and implementation with business partners. Successful candidates are seasoned, entrepreneurial claims professionals with strong project management and influencing abilities, comfortable with ambiguity and capable of working independently and across teams. This position offers a flexible, hybrid work schedule and is available at CNA office locations.

Requirements

• Senior level knowledge of insurance and claims principles, practices, and procedures.
• Excellent critical-thinking, analytical and problem-solving skills.
• Ability to operate in a fast paced, cross-functional environment with the ability to create and manage work plans across multiple work streams, owners, and teams.
• Ability to identify and address barriers to execution and drive outcomes.
• Excellent communication, presentation, and facilitation skills with the ability to effectively design and run group meetings and large workshops.
• Ability to effectively interact with all levels of CNA's internal and external business partners.
• Knowledge of Microsoft Office Suite, and other business-related software especially in working with exporting data from various databases and compiling reports in MS Excel and other software tools.
• Bachelor's Degree, Master's preferred, in related discipline or equivalent work experience.
• Typically a minimum of ten years of related work experience.
• Experience in Property and Casualty Insurance strongly preferred.

Nice To Haves

• Professional Services Liability and/or Healthcare Medical Malpractice experience is a plus.

Responsibilities

• Collaborates with and influences senior leadership in the development and implementation of Claims strategies and processes.
• Acts as claims technical expert on behalf of their organization/lines of business to key business partners to diagnose and take action on improvement opportunities within LOB.
• Provides technical claims support to business partners to mobilize on ‘quick wins and key strategic initiatives.’
• Drives improvement of Claim policies, business strategies and goals, regularly evaluating performance against goals, and holding team accountable for achieving desired results.
• Manages outcomes through implementation of cross-functional strategy execution progress reviews.
• Acts as point person to identify, scale, and implement development materials for staff and impact talent management.
• Drives communication and plans within organization from functional Claims areas and key business partners including Finance, Actuary and Underwriting.
• Works within LOB to establish consistency in core processes and tools to drive claims outcomes.
• May perform additional duties as assigned.

Benefits

• Comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior