Consultative Pharmacy Technician

CenterWell • Strongsville, OH

5d • $40,000 - $52,300 • Remote

About The Position

As a Clinical Services Pharmacy Technician, you will intake for all calls from patients, pharmacies and providers. You will perform basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. You will address questions related to specific assigned area and assist with medication research. You will evaluate calls that require consultation with a pharmacist. You will make outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. You will report to a supervisor in the Clinical Services Department. The supervisor limits decisions to defined parameters around work expectations, quality standards, priorities and timing, and oversees works within established policies, allowing minimal opportunity for deviation.

Requirements

• Must reside in one of the following states: Ohio, Arizona, Texas, or Florida.
• Must have an active Pharmacy Technician or Tech in Training license in the state you reside.
• Experience as a Pharmacy Technician.
• Call center experience in a pharmacy or related call center setting.
• Experience using multiple computer applications simultaneously and data entry skills.
• Self-provided internet service with at minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Nice To Haves

• PTCB or ExCPT Certified
• Technical Mail Order Pharmacy or Manufacturing experience
• High School Diploma or GED
• Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance.

Responsibilities

• Intake for all calls from patients, pharmacies and providers.
• Perform basic administrative/clerical/operational/customer support/computational tasks.
• Address questions related to specific assigned area and assist with medication research.
• Evaluate calls that require consultation with a pharmacist.
• Make outbound calls to patients to offer medication therapy management programs.
• Schedule medication review sessions with consultative pharmacists.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED