Consultant (Software Implementation, Public Sector)

Appian Corporation • McLean, VA

3h • Onsite

About The Position

Appian is seeking a Consultant to join its Customer Success team, focusing on combining a passion for technology with strategic problem-solving. The Customer Success team is dedicated to achieving great customer outcomes by delivering mission-critical business impact and partnering with customers to bring their ideas to life. This role involves engaging with customers post-sales to develop software solutions on the Appian platform, driving digital transformation and competitive differentiation. The Consultant will work through the entire project life-cycle to define, design, develop, and implement custom software and AI solutions for commercial clients within an agile environment. This includes understanding client business processes and technical needs, launching relational data models, developing APIs for system integration, and brainstorming/implementing AI use cases using Appian’s AI tools (RAG, agentic workflows, prompt engineering, generative models). Collaboration with client technical teams and business users is essential throughout the software development life cycle, as is empowering clients to become self-sufficient with building process applications. The position is based at Appian's HQ in McLean, VA, with an expectation of 4-5 days per week in the office to foster in-person collaboration and teamwork.

Requirements

• Ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills
• Passion for technology and continuous learning
• Affinity for asking “why” and solving the right problems
• History of success on cross-functional teams
• Experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Basic understanding of object oriented programming
• Experience working with relational databases and database design/data modeling
• SQL skills (writing queries, joins, views, etc)
• US Citizenship (candidates being considered for a Public Sector roles must be a U.S. citizen)
• 1+ years of experience with hands-on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement

Nice To Haves

• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework)
• Integrations experience using APIs such as REST and SOAP, JDBC connections, and web services
• Familiarity with Amazon Web Services (AWS)
• Familiarity with Artificial Intelligence (AI)
• Familiarity with Analytics
• Familiarity with Machine Learning
• Familiarity with Google Cloud
• Familiarity with Application Integration
• Familiarity with Database
• Familiarity with Developer Tools
• Familiarity with Management & Governance
• Familiarity with Elastic Containers

Responsibilities

• Engage with customers post-sales to develop software solutions on the Appian platform
• Work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for commercial clients
• Work within an agile environment to understand client’s business processes and technical needs
• Launch new relational data models in production
• Develop APIs to integrate with multiple systems
• Brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as a part of transforming how customers run their organization
• Collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle
• Drive adoption by empowering clients to become self-sufficient with building process applications on their own

Benefits

• Comprehensive benefits package designed to support your health, wellbeing, and financial future
• Health coverage
• Employee Assistance Program (EAP) with free mental health support
• Life and disability insurance
• Employee Stock Purchase Program (ESPP)
• Retirement/pension plan
• Wellness dollars
• Tuition reimbursement
• Family-forming benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees