Consultant

Valtech • Montreal, QC

1d • CA$90,000 - CA$120,000 • Hybrid

About The Position

At Valtech, you will find an environment conducive to continuous learning, concrete impact, and professional growth. Whether you are developing new digital solutions, challenging the status quo, or building the next generation of customer experiences, your work will contribute to transforming industries. We are proud of: Our work and the innovation we encourage. Our values: ‘share, dare, care’. A company culture that fosters creativity, diversity, and autonomy. Our borderless global structure, enabling fluid collaboration. Proficiency in English is required, as the role involves regular communication with clients and colleagues located outside of Quebec.

Requirements

• Over 7 years of experience in digital commerce, eCommerce consulting, digital strategy, or digital transformation.
• Proven experience in delivering end-to-end digital commerce, omnichannel, or customer experience initiatives in a consulting, agency, or professional services environment.
• Bachelor's or Master's degree in Business Administration, Marketing, Information Systems, Engineering, or a related field.
• Excellent understanding of digital commerce ecosystems including eCommerce, CMS, CRM, CDP, OMS, and search engine platforms.
• Experience in developing digital strategies, transformation roadmaps, and operating models.
• Ability to translate business needs into functional and technological requirements.
• Good knowledge of customer experience (CX), customer journeys, and conversion optimization principles.
• Experience using data, metrics, and performance indicators to support decision-making.
• Strong skills in workshop facilitation, stakeholder management, and conducting discovery phases.
• Excellent analytical, problem-solving, and consulting skills.
• Experience collaborating in multidisciplinary teams covering business, product, and technology domains.
• Ability to build trusted relationships with stakeholders and senior executives.
• Excellent communication, presentation, and business storytelling skills.
• Experience in Agile and Scrum delivery environments.
• Proactive, adaptable, and results-oriented mindset with a strong sense of responsibility.
• Strong interest in innovation and emerging digital commerce trends.
• Proficiency in French and English, both spoken and written.

Responsibilities

• Lead commerce and digital transformation initiatives
• Analyze business issues related to digital commerce, omnichannel experiences, customer experience, and commercial performance.
• Define and recommend digital commerce strategies, transformation roadmaps, operating models, and target visions.
• Advise clients on improving customer journeys, transactional processes, and digital engagement models.
• Facilitate discovery workshops and stakeholder alignment sessions.
• Translate business objectives into measurable initiatives focused on revenue growth, conversion optimization, customer loyalty, and value creation.
• Undertake high-value consulting mandates
• Participate in the design and implementation of Commerce and Digital solutions covering eCommerce platforms, CMS, CRM, CDP, search engines, and related technologies.
• Collaborate with architects, product teams, and technical specialists to ensure alignment between business objectives and technological solutions.
• Contribute to the prioritization of initiatives and roadmaps based on business value.
• Define and track key performance indicators (KPIs) related to acquisition, conversion, average order value, retention, and customer lifetime value.
• Ensure deliverables meet quality standards and generate measurable business impact.
• Foster adoption and organizational change
• Support change management initiatives and the adoption of digital commerce platforms and processes.
• Contribute to the definition of governance models, operational frameworks, and best practices.
• Help clients develop their internal capabilities and establish a performance-oriented culture.
• Contribute to practice growth and innovation
• Develop in-depth expertise in key digital commerce platforms and ecosystems.
• Share knowledge, methodologies, and best practices within the organization.
• Contribute to the development of accelerators, assets, value propositions, and thought leadership initiatives.
• Stay informed about new trends, technologies, and innovations in the digital commerce sector.
• Collaborate and mentor
• Support and mentor junior and intermediate consultants.
• Work effectively within multidisciplinary teams comprising business, product, design, and technology expertise.
• Foster a culture of collaboration, accountability, continuous learning, and operational excellence.
• Support business development
• Identify opportunities for expanding Commerce and Digital Transformation services with existing and potential clients.
• Contribute to the preparation of proposals, scoping activities, and client presentations.
• Participate in promoting Valtech's digital commerce expertise.

Benefits

• Flexible group insurance plan with employer contribution up to 80%
• Access to virtual health services including Employee and Family Assistance Program and mental health support
• $500 personal spending account for health expenses, sports subscription, public transport, office supplies, or RRSP contributions
• Retirement savings plan with employer matching up to 4%
• Flexible vacation policy
• Monthly reimbursement of $30 for personal technology expenses
• Holiday closure and flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Senior