Consultant WMS / WMS Consultant

LIDD Consultants Inc.•Montreal, QC

7d•Hybrid

About The Position

LIDD is a leading supply chain management consulting firm. We design complex warehouses and logistics systems to help companies move goods more efficiently. Our clients are manufacturers, distributors and retailers, including many brand names in food & beverage and consumer goods. From our offices in Montreal, Toronto, Los Angeles and Atlanta. LIDD is an equal opportunity employer. All facets of employment including the decision to hire, promote, discipline, or terminate are based on merit, competence, performance, and business needs. By joining our team, you will feel like you belong regardless of your ethnicity, religion, colour, national origin, gender, sexual orientation, age, marital or disability status. Let us know if you’ll require assistance during the application process. Our WMS Consultant is expected to act as a counsellor to our customers for: Solutioning technical design of our customers’ requests Developing complex enhancements to our existing platforms Investigating issues and fixing errors Delivering successful implementation projects Day-to-day you will: Analyze and collaborate with developers, programmers, and designers in identifying the core source of systems issues and for the appropriate solution possibilities Configure, maintain, and support existing installations of our WMS software solutions. Research, identify, analyze, and fulfill requirements of all program users. Liaise with customers to identify the source of issues Conduct research issues as they relate to software products, languages, databases, and system data to identify and resolve issues Recommend, schedule, and perform software improvements and upgrades Monitor and test fixes to ensure problems have been resolved for reported issues

Requirements

You have a BS/BA, Engineering, Supply Chain or equivalent degree
You understand WMS and operational best practices.
Experience with business software for operations (ERP, WMS, TMS, MES)

Nice To Haves

Interest in supply chain management, logistics and distribution operations
Strong leadership to promote and foster technical growth among the junior colleagues
Ability to work well under pressure within a team
Ability to determine project requirements
Strong problem-solving capabilities
Superior verbal and written communication and presentation skills
Attention to detail and quality
Ability to handle multiple assignments simultaneously with limited guidance
Comfort working independently in an ambiguous environment with pressing deadlines
Valid Driver’s license
Capacity to travel up to 50% of the time in Canada and USA
Bilinguisme dans les langues officielles (français et anglais) pour service les clients hors Québec
Être disponible pour répondre au client en dehors des heures normales de travail en rotation avec l'équipe

Responsibilities

Solutioning technical design of our customers’ requests
Developing complex enhancements to our existing platforms
Investigating issues and fixing errors
Delivering successful implementation projects
Analyze and collaborate with developers, programmers, and designers in identifying the core source of systems issues and for the appropriate solution possibilities
Configure, maintain, and support existing installations of our WMS software solutions.
Research, identify, analyze, and fulfill requirements of all program users.
Liaise with customers to identify the source of issues
Conduct research issues as they relate to software products, languages, databases, and system data to identify and resolve issues
Recommend, schedule, and perform software improvements and upgrades
Monitor and test fixes to ensure problems have been resolved for reported issues