Consultant, Wills and Trust Resource Group

Royal Bank of Canada•Toronto, ON

4d•Onsite

About The Position

As a member of the Wills and Trusts Resource Group (WTRG), the Consultant will be part of the principal resource facility providing technical assistance, analysis and recommendations to Canadian Wealth Management partners on various estate and trust account and disbursement issues. The position will support revenue generation through retention of funds by improving the client experience on estate settlements and the opening of new estate and trust accounts, and will help minimize risk and promote consistency in business practices across Canadian Wealth Management.

Requirements

University degree or equivalent
3+ years’ experience in the estate and trust industry or legal training
Ability to work well independently as well as in a team environment. Demonstrated ability to self-manage, think independently and analyze complex issues
Strong interpersonal skills, time management skills, ability to work under pressure, sound judgment and problem-solving skills
Excellent written, verbal and electronic communication skills
Willingness to participate in continued learning of common law estate and trust concepts and principles

Nice To Haves

Interest in attaining trust designation (TEP, CETA)
Bilingual in both English and French

Responsibilities

Critically analyze, review and interpret wills and trust agreements submitted to WTRG related to the opening or change in an estate or trust account to identify issues and to provide a standardized summary of relevant information for the ongoing use by the business, utilizing knowledge of relevant jurisdictional laws and principles
Analyze estate and trust issues raised by Canadian Wealth Management Operations utilizing knowledge of relevant jurisdictional laws and principles
Make reasoned and informed recommendations to the Manager relating to the support of trust, estate and joint accounts and incapacity issues, including but not limited to proper disbursements, succession of trustees, issues related to registered plans, disputes and complaints regarding a specific account and all related issues surrounding trust and estate account
Prioritize escalation of estate and trust account issues based on urgency of issue to provide timely responses
Identify business risks, legal risks on any account escalated to WTRG and escalate issue to the Manager and to the appropriate resource function
Play active role in developing relationship with business partners and providing a positive client experience
Accountable to remain current in developments in the area of estate and trust law
Identify trends in E&T related account issues and to assist the business in developing policies and procedures

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.