Consultant, Technology Engineer PC Services

Nationwide Mutual Insurance•Columbus, OH

10d•Hybrid

About The Position

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. We are seeking a Consultant, Technology Engineer to join the Desktop Engineering team within PC Services Physical DWTR. This role is accountable for the technical authority on endpoint build provisioning (Autopilot/OSD), secure configuration, complex policy management and modern device management across the enterprise. This role serves as a key technical owner for enterprise endpoint products and services, ensuring the stability, security, and continuous improvement of the Windows endpoint platform. This role requires a strong expertise in endpoint operations and vendor-supported technologies, including Microsoft Intune, policy management, endpoint compliance, patch management, workstation certificate management (Keyfactor SCEP enrollment for Intune) and related endpoint tooling. The role is accountable for the enterprise Windows build strategy, including Autopilot, OSD, secure configuration standards (CIS benchmarking/CSOC compliance). Experience in PowerShell scripting is a plus. Run book documentation and CMMI ownership of accountable services, will also be required. Additional responsibilities include production support, incident, request, problem, and change management; operational ownership of endpoint engineering services; participation in team on-call rotations, including after-hours P0/P1 support; daily operational communications; and collaboration across infrastructure, security, and support teams to maintain reliable endpoint services. This position also serves as a trusted consultant to business and technology stakeholders on endpoint-related initiatives and managing policy to support AI endpoint functions. This role will work a hybrid schedule coming into the Columbus, Ohio office 2 days per week on Wednesday & Thursday. It is our intention to fill this role in Columbus, Ohio. However, on occasion, applications who bring critical industry skills and relevant experience may be considered. Job Description Summary If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Consultant, Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on Nationwide’s architectural standards, technology roadmaps, industry trends and business requirements. You’ll focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You’ll also be accountable for the operational aspects and management for the above products according to the business requirements and defined service level agreements (SLAs).

Requirements

Six years or more experience with the most complex integrated solutions with an ability to design and develop and modify new and existing solutions for specialized needs.
Experience with multiple technologies and within one or more domains.
Experience with automation of deployment of solution configurations.
Experience in training/guiding less experienced staff.
Experience with solutions: IaaS, PaaS, SaaS and package solutions.
Strong communication skills.
Knowledge of planning, management and execution of Accelerated Solutions Deliver framework.
Information Security acumen.
Influencing, negotiating and priority setting needed.
Strong expertise in endpoint operations and vendor-supported technologies, including Microsoft Intune, policy management, endpoint compliance, patch management, workstation certificate management (Keyfactor SCEP enrollment for Intune) and related endpoint tooling.
Experience in PowerShell scripting is a plus.

Nice To Haves

Insurance/financial services industry knowledge a plus.
Technology certifications or designation are encouraged (i.e., AWS, Azure, scripting and development languages, delivery methods, security).

Responsibilities

Collaborates with Technology Architecture professionals to develop technology product roadmaps.
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Designs and implements standard builds/templates for all technology platforms.
Drives product improvements through optimization, enhancements and the implementation of new features and functions.
Works continuously with other Technology Engineering teams and Technology Architecture to ensure the success of products.
Conducts “proof of concept” labs for enhancements, new solutions and competitive bake-offs.
Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs and certification.
Conducts proactive and reactive monitoring to detect, predict and resolve abnormal conditions in the environment.
Collaborates with vendors to help drive design innovation in product enhancements and improvements.
Executes on production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management.
Provides complex production support for all technology platforms.
Provides oversight for technical labs and development environments.
May perform other responsibilities as assigned.
Accountable for the technical authority on endpoint build provisioning (Autopilot/OSD), secure configuration, complex policy management and modern device management across the enterprise.
Serves as a key technical owner for enterprise endpoint products and services, ensuring the stability, security, and continuous improvement of the Windows endpoint platform.
Accountable for the enterprise Windows build strategy, including Autopilot, OSD, secure configuration standards (CIS benchmarking/CSOC compliance).
Run book documentation and CMMI ownership of accountable services.
Production support, incident, request, problem, and change management.
Operational ownership of endpoint engineering services.
Participation in team on-call rotations, including after-hours P0/P1 support.
Daily operational communications.
Collaboration across infrastructure, security, and support teams to maintain reliable endpoint services.
Serves as a trusted consultant to business and technology stakeholders on endpoint-related initiatives and managing policy to support AI endpoint functions.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire