Consultant, Technology Engineer: DEX

Nationwide•Columbus, OH

8h•$118,000 - $178,000•Hybrid

About The Position

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Technology Engineer, you’ll deliver standard and custom supportable technology products. The solutions you build are based on Nationwide’s architectural standards, technology roadmaps, industry trends, and business requirements. You’ll focus on collaboration, data, systems, storage, middleware, network, security, and contact center technology products. You’ll also be accountable for the operational aspects and management of these products according to the business requirements and defined service level agreements (SLAs).

Requirements

DEX Platforms: Nexthink, ControlUp, Lakeside SysTrack, Teamviewer, WXP, Microsoft Intune analytics/DEX capabilities
Endpoint Engineering: Windows, macOS, Intune, SCCM/MECM, device configuration and troubleshooting
Scripting: PowerShell especially; Python and shell scripting are valuable
APIs & Integration: REST APIs, webhooks, JSON and integration between enterprise platform
Product Thinking: Employee journeys, personas, outcomes, prioritization and experience metrics
Communication: Translating telemetry into understandable employee and business impact
Six years or more of experience with the most complex integrated solutions with an ability to design and develop and modify new and existing solutions for specialized needs.
Experience with multiple technologies across one or more domains, including automating deployment of solution configurations, working with IaaS, PaaS, SaaS, and packaged solutions, and training and guiding less experienced associates.
Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Delivery framework, Information Security acumen.
Ability to influence, negotiate, and set priorities are needed.

Nice To Haves

Insurance or financial services industry knowledge a plus.
Technology certifications or designations are not required, but encouraged (i.e., AWS, Azure, scripting and development languages, delivery methods, security).

Responsibilities

Lead transition from operational availability to measuring if the technology is working for the users
Partner across orgs (IT Service Desk and PC Engineering) to align priorities and deliver outcomes that reduce incidents
Provide thought leadership and strategic direction for the Dex platform and capabilities
Clearly and effectively able to describe our Dex platform capabilities and strategy to all levels of leadership and across organizations
DEX platform engineering & administration — Implement, configure, integrate, and maintain DEX platforms
Experience monitoring — Measure device health, application performance, login/boot times, crashes, network quality, collaboration performance, and other indicators of employee friction.
Proactive issue detection — Identify degradation and recurring problems before users open support tickets.
Automation & self-healing — Build scripts, workflows, and automated remediations for common issues such as application failures, configuration drift, disk capacity, services, certificates, or device performance.
Telemetry & data integration — Bring together endpoint, application, identity, network, ITSM, and user sentiment data to create an end-to-end picture of user experience.
DEX scoring & analytics — Develop experience scores, dashboards, KPIs, baselines, and segmentation to identify which user populations are experiencing friction and why.
Root-cause analysis — Correlate telemetry across devices, applications, infrastructure, and services to isolate the technical causes of poor experiences.
Endpoint experience optimization — Work closely with endpoint engineering on Windows/macOS configuration, patching, software distribution, device performance, and lifecycle improvements.
Application experience optimization — Analyze application responsiveness, crashes, launch times, authentication problems, and dependencies.
User sentiment — Combine technical telemetry with surveys and user feedback so that “healthy according to IT” doesn’t automatically mean “good experience for the user.”
ITSM integration — Connect DEX capabilities with platforms such as ServiceNow to enrich incidents, automate resolution, reduce ticket volumes, and improve service-desk diagnostics.
Change impact measurement — Measure the user impact of OS upgrades, application releases, configuration changes, migrations, and other technology changes.
Experience engineering — Translate recurring user pain points into technical improvements rather than simply resolving individual incidents.
Security & governance — Ensure telemetry collection, automation, and employee data are appropriately secured and privacy-conscious.
Continuous improvement — Establish baselines, identify high-impact opportunities, implement changes, and demonstrate measurable improvement.
Collaborates with Technology Architecture professionals to develop technology product roadmaps.
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Designs and implements standard builds and templates for all technology platforms.
Drives product improvements through optimization, enhancements and the implementation of new features and functions.
Works continuously with other Technology Engineering teams and Technology Architecture to ensure the success of products.
Conducts proof-of-concept labs for enhancements, new solutions, and competitive bake-offs and/or comparative evaluations.
Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs and certification.
Conducts proactive and reactive monitoring to detect, predict and resolve abnormal conditions in the environment.
Collaborates with vendors to help drive design innovation in product enhancements and improvements.
Executes production engineering processes, including incident management, root cause analysis, problem management, change management, release management, and knowledge management.
Provides complex production support for all technology platforms.
Provides oversight for technical labs and development environments.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire