Consultant, Site Reliability Engineering
About The Position
As a member of CIBC’s Application Reliability Engineering Platform team, the Consultant, Site Reliability Engineering will play a key role in CIBC Digital and Client Experience Technology to support the Contact Centre Line of Business ensuring the seamless operation and ongoing improvement of application platforms across the organization. You will work closely with cross-functional teams providing technical expertise to resolve application and infrastructure technology issues on medium to highly complex projects in compliance with service standards, policies, and procedures. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
Requirements
- 5-10 years of experience in site reliability engineering, application support, or DevOps roles, with a strong focus on application lifecycle automation and operational excellence.
- Demonstrated expertise in automating application deployments, incident response workflows, and operational tasks using scripting and orchestration techniques.
- Solid understanding of AIOps principles and hands-on experience applying automation and machine learning to improve observability, anomaly detection, and incident resolution.
- Proficiency in scripting and programming languages (e.g., Python, PowerShell, Bash, JavaScript) for building automation related to application monitoring, deployment, and recovery.
- Familiarity with application security best practices, including authentication, authorization, secrets management, and secure coding principles.
- Experience working with continuous integration and continuous delivery (CI/CD) pipelines and version control systems (e.g., GitHub), with a focus on application delivery and release automation.
- Working knowledge of observability strategies, including telemetry, logging, tracing, and alerting, to maintain application health and performance.
- Understanding of networking fundamentals as they relate to application performance and reliability.
- Experience with pipeline-integrated security scanning and compliance tools to support secure application delivery.
- Bachelor’s degree or equivalent in Computer Science or Technical discipline.
- Analytical Thinking
- Call Center Architecture
- Decision Making
- Help Desk Support
- Service Standards
- Technology Operations
- Work Collaboratively
Responsibilities
- Manage and optimize automated application deployments across multiple environments, ensuring consistency and reliability.
- Monitor system health, performance metrics, and alerts to proactively identify and resolve issues before client impact.
- Participate in, and as required, lead incident response and post-mortem analysis to identify root causes and implement preventive measures.
- Continuously evaluate and improve systems, processes, and tools to enhance reliability, scalability, and efficiency.
- Define and maintain observability strategies to ensure visibility into application behaviour and performance.
- Participate in the on-call rotation for application support, responding to incidents and resolving technical issues.
- Balance feature development speed and system reliability by adhering to well-defined service level objectives (SLOs).
- Support AIOps initiatives to reduce manual intervention and improve operational intelligence through automation.
- Contribute to the development and execution of observability and telemetry strategies.
- Provide input to best practices, standards, and documentation for site reliability engineering (SRE) methodologies and technologies.
- Participate in defining standard reliability and resilience requirements for infrastructure and application components.
- Act as a point of escalation for production application issues, providing advanced troubleshooting and resolution.
Benefits
- competitive salary
- incentive pay
- banking benefits
- a benefits program
- defined benefit pension plan
- an employee share purchase plan
- a vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
