Consultant, Site Reliability Engineer

Nationwide•Columbus, OH

22h•Hybrid

About The Position

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. Passionate about coding? Love problem solving? Come apply your development skills to improve the operations, reliability, and performance across NF Technology - IDS BSA. You will be partnering with data engineers and NFT SREs in support of NF Data Operations. Leverage AI tools to help close observability gaps within codebases across IDS. If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! The Site Reliability Engineer (SRE) works across teams to build and operate highly reliable systems while minimizing restrictions on release velocity. You’ll take a broad view and respond strategically to problems with a focus on reliability and member experience. As an SRE, you’ll spend at least 50% of your time developing software to improve observability and reliability. You’ll help Nationwide protect our members by ensuring the availability and performance of our critical systems and by ensuring our product teams achieve and maintain high standards of quality and efficiency. With your understanding and work across value streams, from user-facing applications to underlying platforms, you’ll partner with numerous development and infrastructure teams to solve challenging problems with impact across Nationwide.

Requirements

Data Engineering: Hands on experience with Database Platforms like Oracle, Snowflake and Postgres.
Knowledge of UAC, DPA, SQL tuning opportunities.
Experience with ETL development tools like Informatica and/or Python.
Knowledge of CI/CD Pipelines, Kubernetes, and modern techniques like streaming is a plus.
Observability: Strong knowledge of observability and alerting tools like New Relic and Splunk, build monitoring dashboards and partner with engineers to work on self-healing opportunities.
Partner with S&I DBAs and SREs to enable meaningful database alerting.
Partner with NF Data Flow monitoring to ensure proper alerts are in place to avoid human detected incidents.
Performance Optimization: Experience with tuning and optimization of applications including SQL performance, ETL performance and Cloud native platform optimizations.
Security & Compliance: Understanding of best practices and compliance requirements.
Incident Management: Knowledge of incident management and on-call practices, support data operations on incident calls, participate in RCAs, and help to close resulting PTASKs.
Critical thinking: Critical thinking and problem-solving skills, especially under pressure or during incidents.
Outcome driven: Ability to formulate innovative ideas and execute them to achieve outcomes.
Collaboration: Excellent collaboration skills to work effectively with cross-functional teams.
Continuous improvement: Proven track record of driving continuous improvements with a focus on operational resiliency.
Six years or more of technology experience with system management, most complex system design and using multiple technologies within one or more domains.
Proven experience with CI/CD, infrastructure as code and other modern IT practices, with at least five years of experience building and operating complex distributed systems.
Experience modifying code and configurations to improve availability, latency and performance with a systematic problem-solving approach coupled with effective communication skills and a sense of drive.
Strong communication and negotiation skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen.

Nice To Haves

Nationwide Financial or similar experience is a plus.
Certificates like AWS Certified DevOps Engineer, AWS Certified Developer, Certified Kubernetes Application Developer are a plus.
Vendor management skills preferred
Insurance/financial services industry knowledge a plus.

Responsibilities

Uses automation as a primary tool, monitoring the user experience, responds to moderate production incidents, conducts postmortems and acts to prevent recurrence of known problems.
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Diagnoses availability, latency and performance issues; making improvements in code and configuration to achieve service level objectives efficiently at scale with minimal human intervention.
Works with leaders to influence and guide product teams to implement SRE principles and practices.
Creates and executes tools to automate toil and improve the reliability of Nationwide’s systems.
Supports Nationwide services in production as part of a 24x7 on-call rotation.
Works with architects & engineers to “design reliability in” to new and existing systems.
Works to ensure reliable interactions between Nationwide systems and Software as a Service (SaaS) providers through engineering and relationship management.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire