Consultant, Process Management (Commercial)

Nationwide

4d•$87,000 - $162,000•Remote

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The ideal candidate will combine sales support expertise, project management skills, and data-driven decision-making with a strong insurance background. Leveraging Microsoft 365, CRM systems, and AI tools, this individual will help deliver a differentiated experience for agents, brokers, and customers, while ensuring alignment with Middle Market growth strategies. Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you! As a Consultant, you'll provide expertise on business and/or systems processes. You'll work on complex process analysis, design, implementation, execution or operational management. You'll drive analysis of existing processes, procedures and methods to ensure and promote effective business operations through standardization, improvement, simplification or discontinuance.

Requirements

Undergraduate degree in business, mathematics or related field preferred.
Typically, eight or more years of experience in business process design or operations.
Maintains and comprehends business process operations or redesign techniques, methods and tools.
Understanding of trends to support process design and operations to improve performance.
Must have demonstrated expertise in process analysis, process design and process implementation.
Demonstrated knowledge of project management concepts and techniques required.
Proven understanding of customer business environment.
Proven leadership skills including ability to virtually lead teams.
Strong ability to work with process vendors in the delivery of project solutions.
Possess strong communication skills and the ability to make decisions and recommendations on process strategies.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.

Nice To Haves

Process-related certifications preferred.
Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.
Proficiency in process development or process operations preferred.

Responsibilities

Execution of Strategic Priorities Partner with Middle Market leadership to translate annual business priorities into actionable plans. Drive distribution effectiveness through process improvements and operational support. Manage strategic projects that enhance customer engagement and sales performance including Sales culture playbook build.
Sales & Customer Engagement Support Middle Market Sales and Distribution Leader in executing growth strategies. Deepen relationships with agents and brokers through market engagement initiatives. Deliver customized presentations, meeting plans, and communication materials for internal and external stakeholders. Maintain and optimize CRM systems for visibility into flow metrics, appetite, and pipeline.
Communication & Leadership Support Develop and implement strategic communication plans for leadership messages, newsletters, and change management. Coordinate agendas, speakers, and follow-up actions for key meetings and associate connections.
Field Support Annual Planning: Manage annual planning projects with priority partners, including scheduling and reporting. Operating Routines: Help establish operating routines for teams. Ad-hoc information gathering: Regularly track down and compile necessary information.
Technology & Innovation Utilize AI tools and Microsoft 365 applications to automate workflows and improve productivity. Support product development initiatives tailored to Middle Market needs.
Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures. Ensures processes are followed within organization and effectively manages customer communication.
Manages day-to-day operations of business and systems processes, including the operation of process-related tools. Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.
Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements.
Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.
Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.
Leads ongoing process design activities for a given set of customers.
Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes.
Mentors, educates and trains others on the use of process design techniques, methods and tools.
Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans. Manages service evaluations on outside consulting service vendors.
Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.
Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.
Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives.
May serve in an operational authority or approval role in the execution of processes.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire