Business Process Consultant

Pax8

22h•$120,000 - $140,000•Remote

About The Position

At Pax8, we are transforming how small and mid‑sized businesses adopt modern technology. Our partners—primarily managed service providers—need clarity, structure, and automation to grow. The Business Process Consultant plays a critical role in enabling that transformation by helping partners understand how their work gets done today and how it should get done tomorrow. In this brand‑new role, you will lead operational assessments, map current and future workflows, uncover automation opportunities, and translate business needs into requirements engineering teams can confidently build. This is not a technical builder role—it is a business strategy and process design role supporting a high‑impact transformation initiative. You will be the primary expert in business process mapping and workflow redesign—an area that has not existed formally at Pax8 until now. You’ll support Pax8’s broader transformation initiatives, including new automation and intelligent workflow programs. Your assessments will help partners identify inefficiencies, risks, and the best opportunities for automation and agent‑based solutions. You’ll collaborate closely with automation builders, engineers, solution architects, and product teams. You will bring clarity, structure, and strong facilitation skills to environments where partners often don’t know how their processes truly work.

Requirements

3–5+ years in business process consulting, workflow design, operational improvement, or business transformation.
Demonstrated experience creating and redesigning process maps using structured frameworks.
Strong facilitation skills and the ability to guide partners through ambiguous or transformational conversations.
Experience with automation or low‑code tools (example: Power Automate, Make, Zapier).
Understanding of data flows and integration patterns such as application programming interfaces and event‑driven systems.
Ability to break down complex workflows into digestible components and provide clear pathways for improvement.
Strong communication skills and comfort presenting to stakeholders and leadership.

Nice To Haves

Ability to command a room while keeping discussions inclusive and collaborative.
Experience in consulting environments (large firms or boutique consultancies).
A coach‑like approach—able to help business owners accurately articulate processes.
Curiosity, adaptability, and eagerness to learn emerging automation and intelligent workflow technologies.

Responsibilities

Lead Business Discovery & Assessment Facilitate structured discovery sessions with partner organizations to understand their workflows, challenges, and goals.
Ask deep, thoughtful questions that help business owners clearly explain how work actually happens.
Identify automation opportunities that improve consistency, efficiency, and service delivery.
Map & Redesign Business Workflows Build detailed current‑state process maps that show how work moves across teams, systems, and tools.
Design future‑state workflows that incorporate automation and best‑practice models.
Ensure redesigned workflows align with practical low‑code and automation capabilities.
Drive Change Management & Adoption Create change management plans that minimize disruption and support successful adoption.
Define success metrics and measurable business outcomes, including efficiency gains and improved customer experiences.
Translate Business Needs Into Technical Requirements Document triggers, actions, data inputs, logic flows, and exceptions in implementation‑ready formats.
Partner with engineering and automation teams to clarify requirements and assess feasibility.
Collaborate & Contribute Cross‑Functionally Work closely with internal teams to align assessments with Pax8’s automation offerings.
Share insights that support reusable templates, service enhancements, and future product development.