Consultant, Process and System Improvement

Nova Scotia Health and IWK Health•Halifax, NS

4d•CA$46 - CA$56•Hybrid

About The Position

The Process & System Improvement portfolio is a team of internal consultants who work collaboratively with other teams to lead and organize the design and implementation of complex Lean and continuous improvement initiatives. The IWK Process & System Improvement team is a highly motivated team involved in solving complex problems for IWK care areas and operations. Reporting to the Manager, Process & System Improvement, the Consultant, Process & System Improvement functions as an internal advisor that works collaboratively with other teams to lead, organize and coordinate the design and implementation of complex continuous improvement initiatives. This is achieved by using process improvement, project management and analytical skills to engage clinical and non-clinical teams; and providing the structure needed for teams to succeed in the implementation of Lean and other continuous improvement methodologies within a health care setting.

Requirements

Undergraduate degree in Health Services Administration, Health Information Management, Business Administration or Industrial Engineering required.
Minimum three (3) years’ experience leading strategic and/or performance improvement related projects required.
An equivalent combination of undergraduate education and relevant experience may be considered.
Comprehensive knowledge of program planning and strategic planning.
Demonstrates excellent word processing, spreadsheet, relational database, visual management software, project management software and simulation modelling software skills.
Demonstrates a high level of LEAN, project management and change management expertise.
Demonstrates a high level or decision making and problem solving skills.
Comprehensive knowledge of system/process re-design methodologies.
Comprehensive knowledge of evaluation design and methodology.
Experience and demonstrated expertise in data management, data analysis, and statistics.
Knowledge of health care delivery systems in various hospital and community settings.
Demonstrates excellent team building and management of group processes skills.
Demonstrates excellent presentation communication skills (written and verbal) required.
Demonstrates excellent interpersonal and facilitation skills.
Demonstrates a high level of initiative, patience, prioritization, and organizational ability skills.

Nice To Haves

Master’s degree in a related field an asset.
Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification (Issued by Project Management Institute) considered an asset.
Competency in other languages an asset.

Responsibilities

Lead and organize the design and implementation of complex Lean and continuous improvement initiatives.
Work collaboratively with other teams to solve complex problems.
Function as an internal advisor.
Coordinate the design and implementation of complex continuous improvement initiatives.
Utilize process improvement, project management, and analytical skills to engage clinical and non-clinical teams.
Provide structure for teams to succeed in implementing Lean and other continuous improvement methodologies within a health care setting.