Consultant, Operational Excellence

Early Warning Services • New York City, NY

2d • Hybrid

About The Position

The Consultant, Operational Excellence supports operational excellence and organizational efficiency initiatives focused on optimizing cross-functional processes to align with strategic goals and deliver measurable business outcomes. This role requires strong ownership, structured problem-solving, and the ability to independently support workstreams and execution across complex, cross-functional initiatives.

Requirements

• At least 3-5 years of experience in management consulting, business process improvement, operational excellence, or internal consulting within financial services
• Bachelor's degree in business administration, finance, operations management, industrial engineering, or a related field / degree
• Demonstrated experience in leading enterprise-wide transformation initiatives with measurable impact
• Strong executive communication and presentation development skills, including ability to structure clear, concise, executive-ready materials
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
• Knowledge of process improvement frameworks (e.g., DMAIC, Lean, Six Sigma, Kaizen)
• Background in change management and executive stakeholder management
• Exceptional communication, influencing, and negotiation skills
• Background and drug screen

Nice To Haves

• 2+ years of prior experience at a management consulting firm (MBB, Big 4, or similar)
• Experience in payments, risk insights, digital identity, banking, or fintech space.
• Strong analytical skills, PowerPoint fluency
• Experience in Financial Services and the payment ecosystem
• Strong data-driven decision-making skills, with proficiency in BI tools and advanced analytics
• Lean Six Sigma Black Belt or Master Black Belt certification

Responsibilities

• Supports the execution of process efficiency and optimization initiatives within assigned business domains, following established priorities and guidance
• Conducts process assessments and facilitates stakeholder workshops to document current-state processes, identify inefficiencies, risks, and opportunities for improvement.
• Supports execution of operational excellence and transformation initiatives by coordinating assigned workstreams, analyses, deliverables, and implementation activities.
• Supports the development of process improvement recommendations, future-state process designs, and optimization opportunities aligned to business objectives.
• Works with leaders, managers, and cross-functional stakeholders to support the translation of strategic priorities into actionable process improvements.
• Collects, tracks, and analyzes key performance indicators (KPIs) to measure process effectiveness, efficiency improvements, and initiative outcomes.
• Assists with the identification and implementation of automation, AI, and digital solutions by gathering requirements, documenting use cases, and supporting testing and rollout activities.
• Develops data-driven analyses, executive-ready presentations, and recommendations using clear, structured narratives and logical problem-solving approaches to support leadership decision-making.
• Supports change management activities for assigned initiatives, including stakeholder communications, training materials, and adoption tracking.
• Ensures compliance, risk, and scalability considerations are reflected in process documentation and redesign efforts, in coordination with risk, legal, and control partners.

Benefits

• Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level