Consultant, Implementation

Visa • Austin, TX

10h • Hybrid

About The Position

Accountable for end-to-end delivery of low-complexity client onboarding and implementation engagements, or for leading workstreams within larger programs. This role leads platform onboarding, demos APIs and capabilities, advises clients on meeting requirements using the platform, and resolves client issues. Managers additionally ensure onboarding and delivery quality across a team or pod.

Requirements

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• Bachelor degree or equivalent experience.
• Min 7 years’ experience in delivery, implementation, consulting, or project leadership roles.
• Strong stakeholder management and problem-solving skills.
• Experience leading client-facing workshops or onboarding activities.
• Domain experience in either core banking or cards/payments.
• Experience delivering SaaS or API-based platforms in regulated or enterprise environments.
• Hands-on experience demoing APIs or technical capabilities to clients.

Nice To Haves

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• People management or mentoring experience (for Manager track).

Responsibilities

• Own end-to-end delivery of low-complexity implementations from onboarding kick-off through go-live and handover.
• Lead client onboarding to the platform, including readiness, sequencing, and execution.
• Lead platform and API demos tailored to client use cases and technical maturity.
• Advise clients on how to meet business and technical requirements using the platform, including trade-offs.
• Investigate and resolve client-raised issues or queries, coordinate cross-functional resolution as needed.
• Own delivery plans, scope, risks, dependencies, and milestones.
• Lead customer workshops and decision forums, document outcomes.
• Produce and maintain onboarding and delivery artifacts using standard templates.
• Feed onboarding and delivery learnings back into standards and templates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level