Consultant II

WellSky•Overland Park, KS

14d•Hybrid

About The Position

The Consultant II is responsible for leading the implementation of solutions by ensuring successful deployment, customization, and adoption of the solution. The scope of this job includes leveraging project management skills and knowledge of technical functionalities to collaborate effectively with clients and internal teams to deliver high-quality implementations on time. This opening is with our Home Health & Hospice Professional Services team. If the details below sound like you, we invite you to apply today and join us in shaping the future of healthcare!

Requirements

Bachelor's Degree or equivalent work experience
At least 2-4 years relevant work experience

Nice To Haves

Experience in the hospice and palliative care industry.
Proficiency with Salesforce, including reporting, case management, and workflow tracking.
Experience with billing processes and/or revenue cycle management within healthcare settings.

Responsibilities

Collaborate with project teams and client personnel to complete implementation tasks throughout the lifecycle of the project.
Organize requirements gathering sessions, including analysis of current solution workflows, designs, and mapping processes.
Facilitate client meetings to understand business objectives and challenges and offer workflow modification suggestions to optimize the solution for client goals.
Serve as an advisor for clients and offer consultation that requires review of a variety of factors for solution customization and configuration to enhance user experience.
Provide hands-on training to designated client members and guide them through the solution's functionalities and features to increase proficiency.
Troubleshoot and resolve minor issues and determine which issues need to involve internal technical teams.
Perform other job duties assigned.